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Whoa, hoss! Regaining control
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| By
Kristi Reimer, Editor
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Here are some strategies for veterinarians and veterinary team members to manage emotional reactions.
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Q&A: The trouble with helping needy employees
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Karl Salzsieder, DVM, JD
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A hard-working veterinary assistant at my practice is having money troubles and turning to payday loans to make ends meet. Our salaries are fair and reasonable for our area and our economy. I'm worried this is a poor personal financial decision on his part. What should I do?
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Q&A: YouTube? You bet!
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| By
Karyn Gavzer, MBA, CVPM
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Our practice has Facebook and Twitter profiles, but we're looking for additional marketing opportunities. What should we try next?
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How to compete with spay-neuter clinics
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| By
Denise Tumblin, CPA
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Helen Hoekstra
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Low-cost clinics provide the bare minimum. Start showing—and telling—your clients and community that your practice's high-quality veterinary care is the well-balanced meal pets need.
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Conduct a community survey for your veterinary practice
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| By
Denise Tumblin, CPA
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Helen Hoekstra
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A survey helps you gather fees on price-sensitive services and illustrates how important it is for you to handle incoming calls appropriately.
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Stretching a budget and space
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| By
Sarah Moser
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Heavy research and wishful thinking went into making Creekside Animal Clinic in Norton, Ohio, an outstanding outpatient facility.
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