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Hospital of the year

2008 Hospital of the Year: Another view of reception 2008 Hospital of the Year: Canine boarding 2008 Hospital of the Year: Doctors' consultation area 2008 Hospital of the Year: Doctors' office 2008 Hospital of the Year: Exam room

VETERINARY ECONOMICS, May 1, 2011

Cover Story Why clients are skipping your exam room By Karen Felsted, DVM, CPA, CVPM, MS , John Volk Pet owners don't know as much as we think they do about taking care of their pets—and their ignorance is jeopardizing your patients' health. Here's what you can do about it. 6 factors that lead to fewer visits to the veterinary practice By Karen Felsted, DVM, CPA, CVPM, MS , John Volk The real reasons behind one of the veterinary industry's biggest problems. Checking in 5 bad social media moves for veterinarians By Kristi Reimer, Editor Tame your tweets by avoiding these networking no-no's. Practice Tips Immersion oil: Change your flow Minimize the mess using a syringe and a tomcat catheter. Thinking inside the box on heartworm control Here's your heartworm prevention cheat sheet. Save the syringe cases at your veterinary practice Save money when you save your syringe cases. Dog bite prevention: Bite into these tips Even the nicest-looking dogs can bite. Here's how to keep everyone at your practice safe—including your patients. Paint sunsets...not rainclouds for your veterinary clients By Bob Levoy A new study shows that high-pressure scare tactics don't work. A positive approach, however, yields results. Legal Ease 13 ways to prevent a robbery at your veterinary practice By Phil Seibert, CVT Don't put your practice—or your veterinary team—at risk. Take these steps to fend off criminals before they strike. Growth Center Become a feline elimination expert to grow your practice It's not a glamorous title, but polishing your communication skills can help attract business from clients whose cats experience litter box problems. Click & Copy Client handout: 5 facts about flea allergy dermatitis When clients complain that their pets are itchy despite the use of parasite preventives, help them understand the true cause of the symptoms. Client Relations 9 steps to a perfect veterinary appointment By Stephen Tracey Tweak your communication and practice protocols for big dividends in client compliance and service. Ease client fears of a veterinary hospital stay By Stephen Tracey Show and tell how your practice is a safe and comfortable place for pets. Hospital Design 2011 Hospital Design People's Choice Award winner: Looking rosy in Richmond Thirty-two veterinary hospitals have entered the 2011 Veterinary Economics Hospital Design Contest. One emerged victorious as the People's Choice Award winner. Hot Button Commentary: Learn to love angry client letters By Andrew Rollo, DVM Client care about their pets, so they can become frustrated with your practice. Sometimes that frustration spills over onto paper. Equine Solutions 4 strategies to handle demanding equine clients By Kyle Palmer, CVT Keeping an ambulatory practice on schedule is a challenge, but at least you can use these strategies to handle clients who knock your day on its rear.

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