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Ducks in a row? Hitting the $1 million mark
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| By
Cynthia Wutchiett, CPA
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Jennette Rosier Lawson
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Not long ago in a Midwestern town, the owner of Wylie Animal Hospital, a two-doctor practice, called our office for help. The caller, Dr. Rudy Wylie (a composite character based on real practitioners), was an established practitioner whose companion animal practice had always been able to pay its bills, give staff members an annual raise, and maintain its client base.
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Thinning their portly pets
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Marissa Stephenson
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Sure, Brownie's not as spry as she used to be," says your slightly indignant client, petting her basset hound's bowling ball stomach. "But that doesn't mean that she's not a healthy, happy dog, Doctor."
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50 questions that help you evaluate your job
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| By
Tom McFerson, CPA, ABV
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I know that an associate veterinarian who's juggling a hectic schedule, a crazy personal life, and pressure-packed workdays can easily get lost in the minutia of the moment. Before you realize it, weeks, months, and even years can float by. At the same time, critical decisionsabout your career, your cash flow, and your potentialcan get pushed to the back burner, or worse, never even considered.
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Pet owners forging rabies certificates
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Nov. 16, 2004; Valley Springs, Calif.A caller on the first block of Laurel Avenue said someone had been forging health and rabies certificates in the area.The Union Democrat
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The value of color
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Wendy Wheeler
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My team finally convinced me that it's time to repaint. I like white, but am I just boring?
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Compensating a board-certified veterinarian
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| By
Jennette Rosier Lawson
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I want to hire a veterinarian who's board-certified in internal medicine. How should I compensate this person? Should I pay based on production or a split rate, or should I rent space to the practitioner? If I pay based on production, would the percent be different than with a non-board-certified veterinarian?
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Letting go of a former performer
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| By
Roger Cummings, CVPM
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Our long-time office manager isn't keeping up with our growing practice. She did an excellent job for almost 10 years, but during the past few years, she's lost the practice money because she can't manage the increased patient and billing load. How should my partners and I approach her? How much severance should we offer her?
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Slowing down the rumor mill
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| By
Dennis Cloud, DVM
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News travels fast in my clinic. How can I keep information private until I'm ready to disclose it to my staff?
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Clear a path through obstacles
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Worried that your employees aren't working effectively? Try a tip from Ethics4Everyone, by Eric Harvey and Scott Airitam (Performance Systems Corp., 2002).
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Unwinding from holiday stress
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Despite the fun of the holidays, the season leaves many people stressed out instead of refreshed and ready for the year ahead. With these tips from Vitality magazine, you can relax and enjoy 2005.
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Recent tax law changes: Are you affected?
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| By
Gary Glassman, CPA
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The American Jobs Creation Act of 2004 created billions of dollars of tax breaks.
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More hard-learned hiring lessons
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Bob Levoy
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Hiring employees is the single most important management task in a practice.
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Does your practice image need a makeover?
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| By
Jeff Rothstein, DVM, MBA
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What message does the appearance of your clinic send? And what message do the doctors, technicians, and support staff members send when they interact with clients? For a real eye opener, ask your clients these questions, using surveys, focus groups, and casual conversations during appointments. And don't forget to ask new clients and staff members why they chose your clinic. Their fresh eyes can offer valuable insights into the first impressions your practice makes.
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Divvying up freebiesand helping pets in need
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| By
Beth Montoya
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Everyone loves free stuffand practices often receive free scrubs, totes, pet food, and more. But how do you make sure you distribute the bounty fairly? "We hold a yearly raffle and give the year's accumulation of gifts as prizes," says Beth Montoya, office manager at Pembroke Veterinary Clinic in Virginia Beach, Va.
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Creating a practice vision: Focus on your values and passion
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| By
Joseph Rubino
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This year will likely be a lot like last year, if you expect it to be. Why? In general, we get what we expect.
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