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Compare your expenses to these benchmarks
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| By
Denise Tumblin, CPA
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Use these benchmarks set by Well Managed Practices to see how your expenses measure up.
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Checklist: Why are my expenses so high?
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| By
Denise Tumblin, CPA
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Are your expenses dragging you down? Use this checklist to discover weak links in your finances.
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Feeling squeezed by expenses?
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| By
Denise Tumblin, CPA
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Are you feeling the pinch of not enough revenue and too much expense? Don't wait until you hear crunching bones to make a move. There's no better time than now to start charming your practice to better financial health.
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Dog-gone marketing
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More canine athletes are sporting company logos at events and shows, according to a July 26, 2005 article in The Wall Street Journal.
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College textbooks breaking the bank
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The U.S. Government Accountability Office (GAO) says that enhanced offerings, such as CD-ROMs and other instructional supplements, are driving up college textbook prices.
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Exam-room makeover
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| By
Wayne Usiak, AIA
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I'm considering remodeling an exam room. What are the first steps I should take?
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Fair, production-based pay
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| By
Mark Opperman, CVPM
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I'm a senior clinician getting a straight salary. My boss is changing my pay structure to base plus percentage. I'm nervous because often someone else does a workup and I'm stuck with a no-charge recheck, and sometimes we accept low-cost certificates, resulting in a lower charge.
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Purging inactive clients
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| By
Roger Cummings, CVPM
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What's considered an inactive client, and how often should you purge inactive clients?
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Pop quiz: A test of your loyalty IQ
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| By
Bob Levoy
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"Increased customer loyalty is the single most important driver of long-term profitability," say Scott Robinette, Claire Brand, and Vicki Lenz, authors of Emotion Marketing: The Hallmark Way of Winning Customers for Life (McGraw-Hill, 2000).
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Use these 6 strategies to cut clients' wait
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| By
Jeff Rothstein, DVM, MBA
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It's easy to overlook the problems that come with making clients wait. We think, "Hey, it comes with the territory." We make excuses. And we hedge our bets, knowing most clients only grow dissatisfied when they wait more than 30 minutes. But that approach won't wow clients. In fact, even a short wait may leave clients disgruntled. So it's an issue you should aim to manage.
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Give me a "C" for teamwork
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"We all want our staff members to work together as a team, but it's hard to ask this of your staff unless they know the steps to take," says Julia Culbreth, the practice manager at Jefferson Animal Hospital in Louisville, Ky.
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Stopping errant advice
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| By
Karl Salzsieder, DVM, JD
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My assistant dispenses advice liberally. While it's typically correct, I don't think she should be giving medical advice without my approval. What sort of guidelines should I set?
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Shrinking accounts receivable
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| By
Emily Williamson, DVM
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I'm tired of having a huge pile of accounts receivable. How can I manage this better?
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Getting a grasp on fees
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| By
Elise Lacher, CPA
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I do primarily small animal ambulatory work in the Midwest. I'm new to equine practice and trying to get a grasp on fees. There seems to be no rhyme or reason to the charges I've seen in our area. Help!
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Staying on schedule
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| By
Lydia Gray, DVM, MA
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Conversations may stray more when you're not totally focused.
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Improving staff retention
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| By
Mark Rick
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I'm having trouble with staff turnover. I train and reward employees, but they aren't sticking around. Any ideas?
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Bridge the gap for new grads
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| By
Mark Opperman, CVPM
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Offering to put them in contact with a financial planner may just be the ticket for some new grads.
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