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Get away from it all
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| By
Marnette Denell Falley
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Want to love your job 10 years from now? A little time away could make the critical difference.
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9-11 rescue dogs cancer-free
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Twelve search-and-rescue dogs that had their noses buried deep in the rubble at Ground Zero are cancer-free despite exposure to hazardous carcinogens and fine particles of soot.
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School of fish
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With demand for veterinary care of farm fish and pet fish on the rise, the nation's first fish certification program is now available online.
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The best job in America
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Where does the job of veterinarian rank among a list of top 50 jobs when comparing stress levels, schedule flexibility, and working environments? The job squeaks in at No. 49, nestled between sales engineer (No. 48) and school administrator (No. 50).
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Production deductions
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| By
Mark Opperman, CVPM
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We currently subtract the cost of inventory from our doctors' production. Do you recommend this? Also, should we subtract payroll taxes?
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To merge—or not to merge
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| By
Lorraine Monheiser List
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What are the possible pros and cons of merging two practices?
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Minimizing owner taxes
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| By
Gary Glassman, CPA
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We'd like to keep our salaries low in order to minimize Social Security and Medicare Taxes. What's the minimum salary we can take so the IRS isn't breathing down our necks?
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Start me up
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| By
Tom McFerson, CPA, ABV
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I'm opening a new practice. Is a conventional loan better than a capital lease?
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A team of 10s
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| By
Joel Parker, DVM
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How can I find good staff members?
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Develop a euthanasia protocol
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Use these tips to manage euthanasia visits more effectively and show clients you care.
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About a dog
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| By
Ronald Stone, DVM
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One doctor talks about the patient that was hardest to lose.
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Keeping your secrets under wraps
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| By
Phil Seibert, CVT
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You don't want your staff members sharing private practice information. Confidentiality agreements lay down the law—and keep your secrets from slipping out.
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14 bits of payroll data to keep
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You know there's more to paying team members than cutting a check. But are you sure you're keeping the right records?
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Maine law protects pets in domestic violence cases
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National studies on victims of domestic violence show that abusers have threatened to harm or kill, or have actually harmed their pets as a means of keeping the victim from leaving the relationship, said Maine's Governor John Baldacci, as reported in The New York Times.
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Unsupervised ordering raises ethical questions
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| By
Charlotte Lacroix, DVM, JD
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My manager and associate order equine products through my veterinary practice. Is this legal, since I don't treat horses?
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Kansas funds students interested in large animal practice
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Kansas recently passed a law that's designed to help bring students to large animal practice. It establishes the Veterinary Training Program for Rural Kansas at Kansas State University's College of Veterinary Medicine, which supports five students each year.
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Map the path to better care
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| By
Mary Ann Vande Linde, DVM
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When you, your team, and your clients are reading from the same set of directions, you make it to your end goal—better pet care—with fewer detours.
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3 steps to internal compliance
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| By
Jessica Harper
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Agree on the basic care you want to deliver at your veterinary hospital. Write it down. And get all your team members heading in the same direction.
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Sample standards to get you started
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Your standards should be clear, concise protocols—like the ones listed below—for what you believe is the best care for the pets you see.
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Cross-training for work & life
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| By
Philip VanVranken, DVM
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Andrew Rollo, DVM
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You cover a lot of ground everyday, leaping personal and professional hurdles. Balance and practice will help you tread diverse terrain and become more than a well-rounded doctor—you'll be a well-rounded person.
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When to go out on a limb
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| By
Mark Opperman, CVPM
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You don't have to avoid accounts receivable altogether—just be smart about when to offer credit and who you offer it to.
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Deep in the heart of Texas
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| By
Amanda Bertholf
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A facility that includes regional architectural elements and projects warmth and southern hospitality, Crossroads Animal Clinic in Houston is an example of what you can achieve with design.
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If you market, they will come
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| By
Jessica Harper
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The key to attracting a crowd: Knowing what your clients want and raising your level of service to meet their needs. Then you can tap marketing tactics to spread the word.
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Options for your marketing plan
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After researching your customers, you'll be ready to set a marketing plan that fits your practice's needs
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Step up your technology
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| By
Dave Roos, DVM
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Don't you want to improve efficiency, communication, and revenue? If you're not using electronic medical records, you're losing out on these opportunities.
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Atrium
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Natural light filters through the skylights in the 12-foot ceiling to accent the space. A large fountain, plants, and patio-type seating give clients a cozy place to sit.
Photo by Bruce Glass, Bruce Glass Commercial Photography
Crossroads Animal Clinic in Houston
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Built-in benches
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Built-in benches provide space-efficient seating for clients. The small windows allow team members easy visibility without disrupting the exam in progress.
Photo by Bruce Glass, Bruce Glass Commercial Photography
Crossroads Animal Clinic in Houston
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Hidden callback stations
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Four transaction workstations make it easy to interact with clients and two callback stations are hidden from public view. Twelve-foot ceilings add height and dimension to the room, and the wood elements match the exterior.
Photo by Bruce Glass, Bruce Glass Commercial Photography
Crossroads Animal Clinic in Houston
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Near atrium
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Two surgery tables allow for enough space in the suite to accomodate the needed support equipment. The suite is adjacent to the atrium where clients can wait while their pet is being operated on.
Photo by Bruce Glass, Bruce Glass Commercial Photography
Crossroads Animal Clinic in Houston
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T-shaped islands
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The double T-shaped islands are used for both exams and treatment. Recovery cages, dog and cat wards, callback stations, and support equipment sit on the perimeter.
Photo by Bruce Glass, Bruce Glass Commercial Photography
Crossroads Animal Clinic in Houston
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Texas-style look
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A metal roof and natural-colored Austin stone give the building a Texas-style look. The covered porch allows easy access to the entrance.
Photo by Bruce Glass, Bruce Glass Commercial Photography
Crossroads Animal Clinic in Houston
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U-shaped
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The U-shaped area features an island workstation for callbacks. The lab and pharmacy are visible from the treatment area.
Photo by Bruce Glass, Bruce Glass Commercial Photography
Crossroads Animal Clinic in Houston
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