Client conflict for techs - dvm360
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Source: DVM360 MAGAZINE

How to harness a pitchfork-wielding horde for your veterinary practice

April 1, 2013
By: Jessica Vogelsang, DVM

In the right forum, your veterinary clients can be your best defense.

Source: DVM360 MAGAZINE

Safeguard your practice against violence in the workplace

February 15, 2013
By: Julie Scheidegger

Clinic safety expert offers four layers of protection and how to deal with confrontation.

Source: DVM360 MAGAZINE

Violent threats at Oklahoma veterinary clinic bring gun issues into the open

January 30, 2013
By: Julie Scheidegger

Veterinarian now evaluates hospital safety plans and state's open-carry gun law.

Source: FIRSTLINE

Tame the abusive veterinary client

May 1, 2012
By: Oriana D. Scislowicz, BS, LVT

Learn how to soothe ruffled tempers and help clients sheathe their claws.

Source: FIRSTLINE

Don't hate, communicate with veterinary clients

December 1, 2011
By: Ashley Barforoush, Associate Editor

I checked the inbox and there it was: My first piece of hate mail.

Source: FIRSTLINE

The 5 most difficult veterinary clients

June 1, 2011
By: Debbie Allaben Gair, CVPM, Christine Hall Johnson

Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.

Source: FIRSTLINE

8 keys for calming cranky clients

June 1, 2011
By: Debbie Allaben Gair, CVPM, Christine Hall Johnson

8 keys for calming cranky clients

Source: FIRSTLINE

Get a grip: 3 ways to avoid losing your cool

April 1, 2011
By: Portia Stewart

Get a grip: 3 ways to avoid losing your cool

Source: FIRSTLINE

8 steps for defusing angry clients

February 21, 2011

To calm heated client situations, follow these steps from Paul Camilo, CVPM, practice manager at All Pets Dental in Weston, Fla.

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