Source: FIRSTLINE
April 1, 2013
By:
Bash Halow, CVPM, LVT
It's time to cut the cord on your old ways of communicating with clients. Get in sync with pet owners with this advice.
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Source: FIRSTLINE
April 1, 2013
In a client service industry like veterinary medicine, you will eventually face a customer who's dissatisfied—even when you've done your best. But what should you say when clients complain about the doctor?
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Source: FIRSTLINE
March 1, 2013
By:
Steve Dale, CABC
When clients start disappearing from your practice, pets don't get the care they need and the business you work for suffers. Learn the steps you can take to pull more visits out of your proverbial hat and preserve pets' health with your near-magical medical prowess.
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Source: FIRSTLINE
February 1, 2013
By:
Cori Weber
Whether you're a veterinary team member counseling a client or a pet owner struggling with a euthanasia decision, listening is key.
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Source: FIRSTLINE
February 1, 2013
When pet owners struggle with the choice of deciding when it's time to euthanize, suggest this exercise.
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Source: FIRSTLINE
February 1, 2013
Sometimes you must say these two critical words to pet owners—"I'm sorry." Use this advice to sound sincere at your veterinary practice.
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Source: DVM360 MAGAZINE
February 1, 2013
Plus more animal health state by state.
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Source: VETERINARY ECONOMICS
January 1, 2013
By:
Marty Becker, DVM
Stories about pet names help you keep track and give veterinary clients a chance to share why this particular pet is so beloved.
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