Advice for veterinary team members - dvm360
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Source: FIRSTLINE

Phone skills: How to attract cat owners when they call your practice

May 1, 2014

Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.

Source: FIRSTLINE

Team training tool: How to handle pet owners who block your veterinary message

April 1, 2014

When pet owners block you, it can be difficult to convey important information about their pet's health. You can improve pet owners' compliance by practicing sample conversations to overcome blockers.

Source: FIRSTLINE

Why you work in veterinary medicine

February 1, 2014

Whether you're the compassionate voice at the front desk or a member of the clinical or management team, your work improves the lives of pets and their owners.

Quick tips to grow your veterinary career

January 1, 2014

Take your job to the next level with this advice to take charge of your career path.

Use care when you leave money messages for veterinary clients

January 1, 2014

Follow this checklist of details you shouldn't leave on a pet owner's answering machine or message service.

Source: FIRSTLINE

How to juggle a veterinary job and training

December 1, 2013

I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball

Source: VETERINARY ECONOMICS

Single-serve preventives

October 1, 2012

This time-saving technique will help your veterinary staff stay on schdule and keep your clients happy.

Source: FIRSTLINE

Step up your software

August 1, 2012

Work smarter, not harder, with these tips and tricks to kick it up a notch with your veterinary practice management software.

Source: VETERINARY ECONOMICS

Photo gallery: 10 trucks for today's equine veterinarian

September 13, 2011

Compare 2011 and 2012 models and learn whether the extra space for your veterinary drugs and gear in an extended bed means a drop in fuel MPG.

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