Tips and strategies that help veterinary teams deliver great client service - dvm360
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Client service for managers
Source: DVM360 MAGAZINE

Crafting the client experience to achieve business success

June 16, 2014

Matt Meeker, co-founder of the house call veterinary service BarkCare, advises other entrepreneurs to center their energies on serving clients and their needs—the specifics will come later. Listen as he explains this process.

Source: VETERINARY ECONOMICS

Resources to help you and your team connect with cat-owning clients

June 13, 2014

Put these feline-focused handouts to work for your veterinary clinic today.

Source: CUSTOM VETERINARY MEDIA

Brush up your message for stronger customer engagement (Sponsored by Virbac Animal Health)

June 5, 2014

Clients get the most knowledgeable advice about dental care from veterinary teams, and purchasing (and re-purchasing) dental products from you positions pet owners to successfully maximize their pets' dental health. Here's how to stay top of mind.

Source: CUSTOM VETERINARY MEDIA

6 bright ideas to connect clients with dental care (Sponsored by Virbac Animal Health)

June 5, 2014

Do you know what your clients think they know about their dogs' dental health?

Source: FIRSTLINE

Float strong veterinary recommendations to pet owners

June 1, 2014

Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.

Source: dvm360

The dermatology toolkit

June 1, 2014

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dermatology issues with your team and clients. (With an educational grant provided by Zoetis)

Source: FIRSTLINE

Finding the sunshine in euthanasia

June 1, 2014

The story of the life of a dog named Chance—and the special way we said goodbye—reminded me how beautiful the euthanasia experience can be.

Source: FIRSTLINE

Sample scripts: How to respond to cat owners who resist veterinary care

May 1, 2014

Consider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.

Source: VETERINARY ECONOMICS

Checklist: 25 ways to increase feline visits to your veterinary practice

May 1, 2014

If you want more feline patients flocking to your veterinary hospital, see how many of these cat-friendly concepts you can implement in practice.

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