Communication and management tools for veterinary technicians - dvm360
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Source: FIRSTLINE

Got bullies in your veterinary practice?

June 1, 2014

When your workplace bully becomes unbearable, strike back with these tips--before the situation gets grizzly. Check out these seven species of bullies—and tips to bear down.

Source: FIRSTLINE

A canine hero's remarkable PTSD journey

June 26, 2014

Ddoc--yep, you read that right--Ddoc--was deployed as a military working dog in Afghanistan. One day on patrol mortar fire blew the dog and his handler off their feet. Ddoc dragged his handler to safety and stood guard until it was safe to return to base. But this courageous act came with consequences--canine post-traumatic stress disorder.

Source: FIRSTLINE

Float strong veterinary recommendations to pet owners

June 1, 2014

Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.

Source: FIRSTLINE

Finding the sunshine in euthanasia

June 1, 2014

The story of the life of a dog named Chance—and the special way we said goodbye—reminded me how beautiful the euthanasia experience can be.

Source: FIRSTLINE

Make the first veterinary visit count for cats

May 1, 2014

In this Zoetis-supported edition of dvm360's Leadership Challenge: 'Cat care in crisis,' you'll learn how your team can help lock in a lifetime of care for cats.

Source: FIRSTLINE

Conversation tree: Discuss dental care for senior pets

May 1, 2014

As pets age, their owners may resist dental care, insisting their pets are too old for anesthesia or offering up other myths when they turn down the care you recommend. Consider these tips to explain the value of dental care at every stage of life, including the golden years.

Source: FIRSTLINE

Leap to the aid of forgotten felines

May 1, 2014

Consider these tools and advice to make sure cats are represented in your veterinary practice.

Source: FIRSTLINE

Sample scripts: How to respond to cat owners who resist veterinary care

May 1, 2014

Consider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.

Source: FIRSTLINE

Client handout: How to habituate your cat to a carrier

May 1, 2014

Use this step-by-step guide to educate cat owners about how to help their cats adjust to a cat carrier for trips to the veterinarian.

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