Communication and management tools for veterinary practice managers - dvm360
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Source: FIRSTLINE

The VHMA Files: Be a fly on the wall

June 1, 2014

Veterinary managers speak frankly about what they would like to say to practice owners.

Source: FIRSTLINE

Got bullies in your veterinary practice?

June 1, 2014

When your workplace bully becomes unbearable, strike back with these tips--before the situation gets grizzly. Check out these seven species of bullies—and tips to bear down.

Source: FIRSTLINE

Float strong veterinary recommendations to pet owners

June 1, 2014

Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.

Source: FIRSTLINE

Finding the sunshine in euthanasia

June 1, 2014

The story of the life of a dog named Chance—and the special way we said goodbye—reminded me how beautiful the euthanasia experience can be.

Source: FIRSTLINE

Ask Shawn: Am I a hospital administrator or a custodian?

June 1, 2014

Shawn McVey offers advice for a veterinary hospital manager struggling to define her job duties.

Source: FIRSTLINE

Conversation tree: Discuss dental care for senior pets

May 1, 2014

As pets age, their owners may resist dental care, insisting their pets are too old for anesthesia or offering up other myths when they turn down the care you recommend. Consider these tips to explain the value of dental care at every stage of life, including the golden years.

Source: FIRSTLINE

Leap to the aid of forgotten felines

May 1, 2014

Consider these tools and advice to make sure cats are represented in your veterinary practice.

Source: FIRSTLINE

Phone skills: How to attract cat owners when they call your practice

May 1, 2014

Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.

Source: FIRSTLINE

Make the first veterinary visit count for cats

May 1, 2014

In this Zoetis-supported edition of dvm360's Leadership Challenge: 'Cat care in crisis,' you'll learn how your team can help lock in a lifetime of care for cats.

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