Client relations: Veterinary CE - dvm360
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Client relations: Veterinary CE

Building a Superior Client Service Team

June 10, 2013

This course is designed as an introductory course for people who will be fulfilling a veterinary clinic reception job description. Course module topics include receptionist job traits and skills, professional appearance, offering superior customer service, the basics of communication, the veterinary medical record, making appointments, and basic veterinary medicine.

Effective Communication for the Veterinary Team

June 10, 2013

This course is designed for every member of the practice team to improve communication. Topics covered include elements and styles of communication, facilitating communication, how to recognize conflict in a timely manner, dealing with conflict in a constructive manner, how to effectively communicate with clients who are upset or emotional, and developing a communication code of conduct specific to your practice. (5 CE credits)

Inventory: It's the Basics That Count

June 10, 2013

This 3-week course will cover the basics of inventory management including inventory terminology, inventory categories and components, considerations in inventory management such as designating an inventory manager, how to formulate a markup policy, how to evaluate bulk and turnover purchases, developing relationships with sales representatives, and other financial aspects of veterinary inventory. (5 CE credits)

Exceeding Client Expectations in a Tough Economy (Sponsored by IDEXX)

January 13, 2011

In this online on-demand archived Webinar, Kirk Cito, DVM, and Jay Stewart, DVM, provide an overview of why, in this current economic climate, it's critical to innovate and adjust your practice offerings and services to continue building client relationships that benefit your practice, your patients and your clients. (1 CE credit)

Creating Client Value through Communication: How to Implement a Client-Communication Work Flow (Sponsored by IDEXX)

January 13, 2011

Earnest Ward, Jr, DVM, and Gina Toman, RVT, credit the strength of their practice to excellent client communication and compliance through education. In this online on-demand archived Webinar they share their client visit strategy and explain how they leverage their staff and deliver a unified message that helps clients understand the value of the services they provide. (1 CE credit)

Veterinary Law and Ethics

January 6, 2011

This course presented by Dr. Jim Wilson provides an in-depth look at this subject via audio, video, PowerPoint slides, discussion groups, and recorded classroom question/answer sessions. (1 CE credit)

Essentials of client service (Sponsored by Medi-Cal/Royal Canin Veterinary Diet)

December 6, 2010

Essentials of Client Service is a dynamic program that will present fundamental concepts to providing superior customer satisfaction. It will benefit everyone on your practice team. 1 CE credit hour.

Exam room communication

December 6, 2010

Exam Room Communications is a dynamic program that will challenge technicians and assistants to rethink their exam room routine and transform it to a client-centered approach, ultimately resulting in higher practice revenues. 1 CE hour.

Communication matters (Sponsored by Medi-Cal/Royal Canin Veterinary Diet)

December 6, 2010

The applications of communication in veterinary medicine are vast and go beyond the veterinarian-client-patient relationship. In this course, you will understand the benefits of effective communication. 2 CE hours.

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