Communicate effectively with your team, the veterinarian, and with your clients - dvm360
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Communication strategies for managers
Source: FIRSTLINE

The VHMA Files: True confessions of veterinary practice owners

July 1, 2014

Practice owners speak candidly about what they would like to say to managers.

Source: DVM360 MAGAZINE

Why veterinarians should be more like a Louisiana shoeshiner

July 1, 2014

If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.

Source: FIRSTLINE

My veterinary practice owner gives mixed signals

July 1, 2014

My practice owner assigns tasks, and she's very hands-off as I work on projects. When I ask for feedback, she says, "You're in charge. I know you'll do great." Then, when I pass off the final project, she nitpicks and points out all the ways she would have done it differently. I'm feeling bullied here. What can I do?

Source: FIRSTLINE

BizQuiz: Are you the bully at work?

June 5, 2014

Are you the bully at work? Take this quiz to find out if you need to make a change in your professional behaviors at your veterinary practice.

Source: FIRSTLINE

BizQuiz: Are you a No Baloney Veterinary Practice Manager?

June 1, 2014

Test yourself to rate your "No Baloney" skills to communicate with your boss.

Source: VETERINARY ECONOMICS

Change in veterinary practice: Anticipate worries

May 10, 2014

Tried and true advice from the frontlines.

Source: FIRSTLINE

Sample scripts: How to respond to cat owners who resist veterinary care

May 1, 2014

Consider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.

Source: DVM360 MAGAZINE

Angry beyond words? Try this when you or your veterinary team has been attacked online

May 1, 2014

Turn negative reviews into positive opportunities for your veterinary clinic.

Source: DVM360 MAGAZINE

Treatment option for a tense situation: Communicate, educate and de-escalate

April 21, 2014

Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.

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