Tips and strategies that help veterinary technicians deliver great client service - dvm360
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Client service for techs
Source: VETERINARY ECONOMICS

Checking it twice: Lists help improve client service and patient care

July 13, 2011

Make your veterinary practice better, one step at a time, by implementing a way to track systems, procedures, and client preferences.

Source: VETERINARY ECONOMICS

What your veterinary team members love & hate about their jobs

July 1, 2011

Find out what team members are saying behind your back—and use their comments to create a happier, more productive workplace.

Source: FIRSTLINE

8 keys for calming cranky clients

June 1, 2011

8 keys for calming cranky clients

Source: FIRSTLINE

The 5 most difficult veterinary clients

June 1, 2011

Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.

Source: VETERINARY ECONOMICS

Why are veterinary visits declining, and what can I do about it?

May 6, 2011

Chapter 4 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS

Dr. Marty Becker: How to treat clients like they're #1

May 6, 2011

'America's Veterinarian' addresses attendees during the CVC in Washington, D.C.

Source: FIRSTLINE

3 ways to help cash-strapped clients

April 1, 2011

Your patients didn't cause the recession, and they're not responsible for your clients' money woes. But they still need essential veterinary care. It's up to you to help your clients figure out how to pay for these services̬and sometimes that means thinking outside the box.

Source: VETERINARY ECONOMICS

Running into great service

April 1, 2011

A trip to buy shoes demonstrates the meaning of value ... in retail and in veterinary practice.

Source: VETERINARY ECONOMICS

Why gift cards are better than cash

February 1, 2011

Looking for an easy way to lure in new clients? Here's a small token of appreciation that shows off your practice.

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