Source: FIRSTLINE
January 1, 2010
By:
Kerry Hillard Johnson
The final chapter of the Firstline Challenge prepares you to build strong bonds with clients by providing excellent service and education.
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Source: FIRSTLINE
December 21, 2009
Help your clients pay tribute to their four-legged friends with these heartfelt commemorations.
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Source: FIRSTLINE
December 18, 2009
By:
Jim Kramer, DVM, CVPM
Follow this advice when you're hit with a client or patient crisis.
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Source: FIRSTLINE
December 1, 2009
Wha are the major pros and cons of a third-party payment plan?
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Source: FIRSTLINE
December 1, 2009
How can a practice politely request donated supplies—and actually get clients to follow through?
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Source: FIRSTLINE
December 1, 2009
Use this sample to politely request donated supplies.
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Source: FIRSTLINE
November 1, 2009
Harness the holiday spirit to educate clients on pet health.
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Source: FIRSTLINE
November 1, 2009
Cellular reminders increase client compliance.
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Source: VETERINARY ECONOMICS
November 1, 2009
By:
Bob Levoy
Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.
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