Client communication for veterinary practice managers - dvm360
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Client communication for managers
Source: VETERINARY ECONOMICS

Veterinary case study: Share your own pets' struggles

July 4, 2012

Sharing personal stories of pet illness in exam rooms, veterinary newsletters and emails can bridge the gap between a seemingly trouble-free veterinarian and scared clients.

Source: FIRSTLINE

Ask your veterinary clients the right questions

July 1, 2012

Use this advice to get the most valuable information from clients and learn the truth about how pet owners perceive your service and care.

Source: FIRSTLINE

Are your pet owners straying to another veterinary practice?

July 1, 2012

You drove the lonely streets, wondering where they went. You watched for their cat or dog, their appreciative smile, their punctual friendliness. Don't give up. Don't just let your missing clients go—find out where they went, why they left, and maybe, just maybe, get them back.

Source: FIRSTLINE

Veterinary practice managers: Answering the question of credit

July 1, 2012

How can we explain the difference between credit cards and third-party payment plans?

Source: VETERINARY ECONOMICS

Posts and tweets about behavior

June 18, 2012

Use these Facebook posts and tweets to raise veterinary clients' awareness about behavior issues.

Source: VETERINARY ECONOMICS

Posts and tweets about ticks

June 14, 2012

Use your social media network to raise awareness about the pet health issues related to ticks with these tweets and posts. (Sponsored by Merck Animal Health)

Source: VETERINARY ECONOMICS

Posts and tweets about dental care

June 13, 2012

Use these Facebook posts and tweets to raise pet owners awareness about their pets' dental needs.

Source: VETERINARY ECONOMICS

Posts and tweets about fleas

June 11, 2012

Use your social media network to raise awareness about the importance of flea control with these tweets and posts. (Sponsored by Merck Animal Health)

Source: FIRSTLINE

Keep out! How veterinary clients block you

June 1, 2012

Learn how to reach out when clients put up "stay away" or "back off" signs—and get to the root of the pet's problem.

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