Tips and strategies that help veterinary teams deliver great client service - dvm360
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Client service for managers
Source: FIRSTLINE

Tools for celebrating June as Adopt-A-Cat Month

June 3, 2010

Celebrate Adopt-A-Cat Month by downloading materials to help promote cat adoption and feline health care.

Source: VETERINARY ECONOMICS

7 steps to a profitable behavior program

June 1, 2010

Behavior services preserve your clients' bonds with pets and generate revenue.

Source: VETERINARY ECONOMICS

Reward your all-star clients

June 1, 2010

They may be tiresome, but high-maintenance high rollers are worth the price.

Source: FIRSTLINE

Follow the ABCs and 123s of blood screen tests

June 1, 2010

Follow the ABCs and 123s of blood screen tests

Source: VETERINARY ECONOMICS

Audio: Use direct withdrawals for clients who can't pay in full

May 12, 2010

Are your clients having trouble paying their bills at the time of service? Try this method to automatically space out payments.

Source: FIRSTLINE

Join the social-media conversation: Start with Twitter and Facebook

May 7, 2010

Now that you've been listening, it's time to start talking. Here's how to do it effectively.

Source: FIRSTLINE

5 sample forms to host a free clinic

May 7, 2010

Sample documents to help you host a free event to help pets and boost community love for your clinic.

Source: FIRSTLINE

Sample script: Sidestep bill blow-ups

May 1, 2010

Sample script: Sidestep bill blow-ups

Source: FIRSTLINE

5-month countdown to hosting a free clinic

May 1, 2010

This step-by-step checklist will help you give back to your community by hosting a free clinic for pets in need.

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