Source: FIRSTLINE
May 1, 2008
By:
Craig Woloshyn, DVM
Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?
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Source: VETERINARY ECONOMICS
April 30, 2008
By:
Marnette Denell Falley
Everyone on a veterinary team wants to know where you're headed and how your team is doing. Answer those questions by giving your team a clear vision and identifying your first goals along the path.
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Source: FIRSTLINE
December 1, 2007
By:
Sheila Grosdidier, BS, RVT
You're the head technician at a flourishing practice. The hands-on owner is struggling to keep up with his rapidly expanding client base, and he often fails to delegate tasks to his team. Firstline Editorial Advisory Board member Sheila Grosdidier, BS, RVT, a partner with VMC Inc. in Evergreen, Colo., offers this script for addressing the owner, Dr. Committed
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Source: FIRSTLINE
September 1, 2007
By:
Pam Weakley
You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:
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