Source: FIRSTLINE
April 22, 2008
By:
Portia Stewart
Use simple language and reinforce the benefits when you offer a recommendation, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C.
|
Source: FIRSTLINE
April 22, 2008
By:
Portia Stewart
There's a simple reason my practice's compliance rate was twice the AAHA compliance study numbers. It's communication," says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore about how to improve communication and boost compliance.
|
Source: FIRSTLINE
April 22, 2008
By:
Portia Stewart
Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.
|
Source: VETERINARY ECONOMICS
September 1, 2007
By:
Jan Miller
No, it's not the fees you're charging. The words you're using are doing the damage.
|
Source: VETERINARY MEDICINE
September 1, 2007
By:
Sheldon Rubin, DVM
Do you recommend year-round preventives to help control parasitic disease and increase client compliance?
|
Source: Firstline Supplements
November 1, 2006
Download these tools highlighted in the November/December Firstline supplement to improve client compliance in your practice.
|
Source: FIRSTLINE
August 1, 2005
By:
Sheila Grosdidier, BS, RVT
Last week a client brought in a very sick pet and refused to treat it because of the cost. This makes me furious. What can I do?
|
|
