Communication and management tools for veterinary practice managers - dvm360
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Source: FIRSTLINE

Talk about your team instead of to them at meetings

August 26, 2010

Brian Conrad offered this quick tip at CVC in Kansas City.

Source: FIRSTLINE

Measuring team conflict

August 1, 2010

Step one: Figure out the causes of team conflict. Then take action against them.

Source: FIRSTLINE

Managing to excel

August 1, 2010

What are owners looking for in candidates? Plus, do you need a CVPM?

Source: DVM360 MAGAZINE

Beware giving up veterinary client information

July 1, 2010

There's more at stake than a fine when you mishandle client and employee information

Source: DVM360 MAGAZINE

Should you raise your fees?

June 1, 2010

Don't compare yourself to the veterinary practice competition. You're better than that.

Source: FIRSTLINE

Inspire and motivate your team

June 1, 2010

Team members say these three things will pick up productivity and excite enthusiasm.

Source: FIRSTLINE

Ask Shawn: Problems with the practice owner's wife

June 1, 2010

I'm a practice manager having trouble with an employee. She's lazy and unprofessional, and does almost none of the duties she's expected to handle. The problem: She's the practice owner's wife. When I approach him about it, he just says, "She's the boss." What else can I do?

Source: VETERINARY ECONOMICS

Create client satisfaction

May 27, 2010

Drs. Marty Becker and Nancy Soares share their advice for making client smiles.

Source: VETERINARY ECONOMICS

Bans on Internet use don't work

May 19, 2010

Employees continue to use Facebook and Twitter on the job—despite company policies.

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