Source: FIRSTLINE
February 25, 2010
By:
Kerry Hillard Johnson
What's your legal responsibility when you suspect a pet has been poisoned with illegal drugs?
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Source: dvm360
February 23, 2010
The Five explores punishment in the pet-food recall, news from WVC, and advice on fielding lots of client questions on a busy day.
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Source: VETERINARY ECONOMICS
February 9, 2010
By:
Karen Felsted, DVM, CPA, CVPM, MS
Prognoses may not be as good, but a reasonable medical option -- even if it's not the best -- is better than nothing, says the CEO of the National Commission on Veterinary Economic Issues.
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Source: VETERINARY ECONOMICS
February 2, 2010
By:
Amanda Donnelly, DVM, MBA
How do I explain to clients why my fees have gone up?
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Source: FIRSTLINE
February 2, 2010
Managers duke it out over whether practices should use online client forms.
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Source: FIRSTLINE
February 1, 2010
4 tips to improve client compliance on parasite prevention recommendations
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Source: VETERINARY ECONOMICS
February 1, 2010
By:
Scott Linick, DVM, FAVD
Download this PDF of a client handout on halitosis in pets, and help get your clients onboard with preventive oral care.
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Source: FIRSTLINE
February 1, 2010
This short conversation can help you respond when clients refuse the care you recommend.
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Source: FIRSTLINE
January 28, 2010
By:
Gina Toman, RVT
How to use mystery shoppers to improve client communications.
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