Client communication for veterinary practice managers - dvm360
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Source: FIRSTLINE

How to converse with clients through Twitter

May 25, 2010
By: Brenda Tassava, CVPM, CVJ

Having trouble understanding Twitter? It's simple—just carry on a normal conversation.

Source: Pet Poison Helpline

8 people foods that are toxic to pets

May 24, 2010
By: Ahna Brutlag, DVM, MS

Most clients have heard chocolate is poisonous to pets, but do they know that other common foods may also be toxic for dogs and cats?

Source: VETERINARY ECONOMICS

Your complete guide to social networking

May 7, 2010

Get up to date on how your veterinary colleagues use Facebook and Twitter—then learn how to get social yourself.

Source: FIRSTLINE

Join the social-media conversation: Start with Twitter and Facebook

May 7, 2010
By: Brenda Tassava, CVPM, CVJ

Now that you've been listening, it's time to start talking. Here's how to do it effectively.

Source: VETERINARY ECONOMICS

Getting clients to "yes"

May 6, 2010
By: Brian Conrad, CVPM

Brian Conrad, CVPM, talks about what your team needs to think about to achieve client compliance.

Source: VETERINARY ECONOMICS

BizQuiz: Are you a social-media maven or a Web wipeout?

May 6, 2010

Videos, friending, and tweets: Get hip to the newest way to reach potential and current veterinary clients.

Source: VETERINARY ECONOMICS

Don't let no-shows slow you down

May 1, 2010
By: Bob Levoy

Work to eliminate these schedule gaps and wasted opportunities for revenue.

Source: FIRSTLINE

Sample script: Sidestep bill blow-ups

May 1, 2010

Sample script: Sidestep bill blow-ups

Source: FIRSTLINE

Helping fraidy cats

May 1, 2010
By: Kerry Hillard Johnson

Could fear on everyone's part—cats, clients, and team members—be the cause of difficult feline veterinary visits?

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