Client communication for veterinary practice managers - dvm360
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Client communication for managers
Source: FIRSTLINE

When veterinary clients say "No!"

June 1, 2012

When we offer pet insurance or third-party payment plans, some clients are quick to turn us down. What are we doing wrong?

Source: FIRSTLINE

Conquer vaccination concerns in veterinary practice

May 1, 2012

Be prepared when clients ask about the number of vaccines their pets receive.

Source: FIRSTLINE

4 tips for a smooth referral

May 1, 2012

Sometimes you must send veterinary clients to a specialty or referral practice to make sure their pets get the care they need. Team members can smooth this potentially stressful process with a few simple steps.

Source: VETERINARY ECONOMICS

How to get your Facebook fans to stop ignoring your veterinary practice's posts

April 25, 2012

If the engagement among your veterinary practice's Facebook fans has dropped off, an algorithm may be to blame.

Source: FIRSTLINE

Keep listening but start watching your veterinary clients

April 23, 2012

Clients' body language can often reveal what they're really thinking. Here's how to read between the lines.

Source: DVM360 MAGAZINE

Fees: It's all in the presentation

April 1, 2012

Turn common sense on its head: Present your fee schedule to pet-owning clients—personally

Source: DVM360 MAGAZINE

The final bill

April 1, 2012

National Report — A Syracuse, N.Y., television station opted to air a report critical of area veterinarians for charging owners to stay in the room during the euthanasia.

Source: VETERINARY ECONOMICS

Be real about pet insurance

March 1, 2012

Clients need to consider financial options—including pet insurance—to safeguard their pets' health.

Source: FIRSTLINE

Give thanks for veterinary clients

February 1, 2012

The current economy might make pet owners a little shy about offering all the care you recommend, but it's important to keep a positive tone with clients.

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