Tips and strategies that help veterinary teams deliver great client service - dvm360
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Client service for managers
Source: FIRSTLINE

Clip to nip waiting room boredom

September 1, 2011

Make time fly.

Source: VETERINARY ECONOMICS

Live from the CVC in Kansas City: Play up product sales

August 27, 2011

Inventory and product sales can be tough, says Brian Conrad. Here are some tips to help your practice's products shine.

4 ways to make clients smile, from Firstline Live in Kansas City

August 26, 2011

Brian Conrad tells Firstline Live attendees how you can make clients happy—even when they're wrong.

Source: VETERINARY HOSPITAL DESIGN

Hanging with Hafen: Could concierge service work in your veterinary hospital?

August 2, 2011

If you're willing to try something new to bond with your clients and provide more personal service to your patients, concierge care could be the answer.

Source: VETERINARY ECONOMICS

Checking it twice: Lists help improve client service and patient care

July 13, 2011

Make your veterinary practice better, one step at a time, by implementing a way to track systems, procedures, and client preferences.

Source: FIRSTLINE

8 keys for calming cranky clients

June 1, 2011

8 keys for calming cranky clients

Source: FIRSTLINE

The 5 most difficult veterinary clients

June 1, 2011

Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.

Source: VETERINARY ECONOMICS

Why are veterinary visits declining, and what can I do about it?

May 6, 2011

Chapter 4 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: VETERINARY ECONOMICS

Dr. Marty Becker: How to treat clients like they're #1

May 6, 2011

'America's Veterinarian' addresses attendees during the CVC in Washington, D.C.

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