Tips and strategies that help veterinary teams deliver great client service - dvm360
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Client service for managers
Source: VETERINARY ECONOMICS

3 services veterinary clients really want

April 1, 2012

Here's how to make extra services work in your favor while pleasing clients.

Source: VETERINARY ECONOMICS

Reward your repeat veterinary visitors

April 1, 2012

Save clients money with little perks and freebies.

Source: FIRSTLINE

Stop sticker shock in veterinary practice

April 1, 2012

Provide estimates and payment options to block the shock.

Source: VETERINARY ECONOMICS

Show your sympathy and strengthen the bond with veterinary clients

April 1, 2012

Let your clients know you care during trying times

Source: FIRSTLINE

8 free valentines for veterinary clients

February 3, 2012

Make veterinary clients feel all warm and fuzzy with these heartfelt—and potentially profitable—love notes.

Source: VETERINARY ECONOMICS

The checklist manifesto: Sample veterinary checklist

January 1, 2012

An example of how checklists can transform a luke-warm veterinary client experience into a great one.

Source: VETERINARY ECONOMICS

7 howl-worthy strategies from top-performing veterinary hospitals

January 1, 2012

As you ring in the new year, take a cue from practices that are seeing increased veterinary visits during a time when most others have experienced the opposite. This article reveals their secrets.

Source: FIRSTLINE

Pet food drive: Help feed hungry cats and dogs

November 30, 2011

This national pet food drive hopes to collect 70,000 pounds to give to homebound, unemployed, and disabled pet owners.

Source: FIRSTLINE

Improve your veterinary practice's senior patient care

November 1, 2011

Q. How can we improve the service we offer to clients with senior pets?

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