Source: FIRSTLINE
May 1, 2010
By:
Donna Recupido, CVPM
This step-by-step checklist will help you give back to your community by hosting a free clinic for pets in need.
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Source: FIRSTLINE
May 1, 2010
Team members—including doctors—should respect the emotional toll euthanasia takes on clients.
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Source: FIRSTLINE
May 1, 2010
Fancy folders fortify client bonds
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Source: FIRSTLINE
May 1, 2010
Sample script: Sidestep bill blow-ups
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Source: FIRSTLINE
April 30, 2010
By:
Shawn G. McVey, MA, MSW
Shawn McVey says pet owners' financial situations aren't your business
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Source: VETERINARY ECONOMICS
April 9, 2010
Eliminate "fear of cost" and increase treatment acceptance by helping clients understand your policies.
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Source: FIRSTLINE
April 1, 2010
Q&A: What can receptionists do when clients are angry about the bill?
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Source: FIRSTLINE
March 1, 2010
Practice manager Kyle Palmer, CVT, offers guidelines for technician appointments, transitioning from technician to doctor appointments, and more.
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Source: FIRSTLINE
March 1, 2010
By:
Margie Carr
Here's how to leap over the top four hurdles to technician appointments from doctors and clients so your practice gets off to a running start.
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