Source: FIRSTLINE
July 1, 2007
By:
Shawn G. McVey, MA, MSW
Tantrums, crying, shouting—who can get any work done when your team is in a constant state of conflict? Emotional intelligence is your gateway to self-management. And when you manage yourself, you choose the path to a happier, more successful work life.
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Source: VETERINARY ECONOMICS
July 1, 2007
By:
Brendan Howard, Editor
When two people are knowledgeable in the same field, misunderstandings arise if one assumes the other already knows something, according to a University of Chicago study.
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Source: FIRSTLINE
July 1, 2007
By:
W. Bradford Swift, DVM
Q A lot of negative tension flows through our practice, and it's undermining our work. How can I help our staff members come together as a team and stop criticizing each other?
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Source: FIRSTLINE
July 1, 2007
When you're faced with savage clients, you need to know which ones you can tame and which ones to release back into the wild.
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Source: VETERINARY ECONOMICS
June 1, 2007
By:
Karen Felsted, DVM, CPA, CVPM, MS, James Guenther, DVM, MBA, MHA, CVPM, AVA
Are your conversational skills lagging in the stretch? Use these tips to pull ahead by overcoming problems and winning clients' respect.
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Source: FIRSTLINE
April 30, 2007
When it's time to negotiate, don't be a doormat or a bully. Use these tips to find common ground.
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