Communicate effectively with your team, the veterinarian, and with your clients - dvm360
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Communication strategies for managers
Source: FIRSTLINE

Is pet insurance gaining popularity?

August 1, 2008

Education is key to satisfying the demand.

Source: FIRSTLINE

The changing face of clients

August 1, 2008

Pet owner diversity calls for creative client service.

Source: FIRSTLINE

Diverse clients, diverse wants

August 1, 2008

Different ethnic groups may share similar preferences, and learning them helps bond clients to your practice.

Source: VETERINARY ECONOMICS

Getting through to the boss

June 1, 2008

I often get calls from managers who feel like owners don't respect or listen to them.

Source: VETERINARY ECONOMICS

Why clients leave

June 1, 2008

"The waiting area smelled of urine and pet odors." "The surroundings were dirty and depressing." Don't let these comments be from your clients.

Source: VETERINARY ECONOMICS

Effective communication strategies for women—and men

June 1, 2008

Men use banter, joking, and playful put downs to establish authority. Women try to maintain an appearance of equality, downplaying their own authority while taking the other person's reactions into account. These rituals play out with both positive and negative outcomes for veterinarians.

Source: VETERINARY ECONOMICS

Are women tough enough?

June 1, 2008

The gender earnings gap: It's difficult to talk about. But talking—with authority—is what female vets must do to earn more.

Source: FIRSTLINE

Payment procrastinators

May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

Source: FIRSTLINE

Scratch the itch

May 1, 2008

Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.

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