Making recommendations for veterinary care - dvm360
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Client compliance for techs
Source: VETERINARY ECONOMICS

Use human health comparisons to build value

April 28, 2008

The client looks up from your estimate and says, "Wow. That's a lot." What do you say when you encounter price resistance?

Source: FIRSTLINE

A lesson from Firstline Live:

April 22, 2008

There's a simple reason my practice's compliance rate was twice the AAHA compliance study numbers. It's communication," says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore about how to improve communication and boost compliance.

Source: FIRSTLINE

A quick tip from Firstline Live: Offering a strong recommendation to clients

April 22, 2008

Use simple language and reinforce the benefits when you offer a recommendation, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C.

Source: FIRSTLINE

A consistent message creates credibility with clients

April 22, 2008

Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.

Source: FIRSTLINE

The fecal experiment

April 15, 2008

This sample flow chart demonstrates how your whole team can communicate more effectively to boost client compliance.

Source: FIRSTLINE

Why clients leave

December 1, 2007

Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.

Source: VETERINARY MEDICINE

Leading Off: Make sure you're up-to-date on your heartworm disease recommendations

September 1, 2007

Do you recommend year-round preventives to help control parasitic disease and increase client compliance?

Source: VETERINARY ECONOMICS

Don't "estimate" your clients out of complying

September 1, 2007

No, it's not the fees you're charging. The words you're using are doing the damage.

Source: Firstline Supplements

Web exclusive: 5 client handouts

November 1, 2006

Download these tools highlighted in the November/December Firstline supplement to improve client compliance in your practice.

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