Making recommendations for veterinary care - dvm360
Client compliance for techs
Source: Firstline Supplements

Web exclusive: 5 client handouts

November 1, 2006

Download these tools highlighted in the November/December Firstline supplement to improve client compliance in your practice.


Clients who refuse care

August 1, 2005

Last week a client brought in a very sick pet and refused to treat it because of the cost. This makes me furious. What can I do?


One wicked book

August 1, 2005

If dental compliance is a concern at your practice, you're not alone. The team at Lockwillow Avenue Animal Hospital in Harrisburg, Pa., worried that clients didn't always follow their dental recommendations.

Source: DVM Best Practices

The top five reasons cat owners don't comply

June 1, 2005

It should be straightforward: You tell your clients what to do, and they do it. Aren't client relations supposed to work this way? After all, you're a doctor, you have command of the English language, and your clients love their cats and want to care for them. Unfortunately, compliance doesn't happen as frequently as we'd like, even with intelligent, committed clients. Reversing this trend means understanding—and eliminating—the reasons for client noncompliance.


Case Study: Dental Lecture Series Improves Patient Care and Compliance Statewide

June 23, 2004

Teaching proper dental care is part of the program at Pet Crossing Animal Hospital and Dental Clinic in Bloomington, Minn. And they aren't just teaching their staff members. Co-owners Drs. Katherine Knutson and Stephen Barghusen are using a dental lecture series to help practices statewide improve their standard of dental care and improve client compliance.

Source: DVM InFocus

Nutritional compliance: It takes diligence, experts say

June 1, 2004

Our society is losing the war on obesity. And bad eating habits have spilled into the pet population. No matter how hard you preach, many clients don't seem to heed the warnings. In fact, client compliance with nutritional recommendations for therapeutic foods ranks at a dismal 12 percent compliance rate out of the the 59 percent of all dogs and cats that have visited a veterinarian and would benefit from treatment with a therapeutic diet, according to last year's American Animal Hospital Association's (AAHA) study. It was the worst compliance category. The survey estimates lost revenue in excess of $110,000 per veterinarian per year for therapeutic pet foods alone.

Source: DVM Best Practices

Compliance begins and ends with the veterinary team

July 1, 2003

Dr. Thomas E. Catanzaro sifts through the misconceptions about compliance issues in practice.


AAHA unveils details of client compliance study

May 1, 2003

While clients offer untold excuses as to why they fail to comply with heartworm recommendations and senior screenings, the blame sometimes belongs to the one giving - or not giving - the recommendation.


5 steps to success: Client compliance

January 1, 2003

Create 'maximum opportunity' to follow doctor's orders; confused clients can't comply

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