Client communication for veterinary technicians. - dvm360
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Client communication for techs
Source: VETERINARY ECONOMICS

End fearful visits to your veterinary practice

December 1, 2013

Coat yourself in pheromones and stuff your pockets with treats to make pets feel more comfortable.

Source: FIRSTLINE

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

December 1, 2013

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.

Source: VETERINARY MEDICINE

How to break bad news to veterinary clients

December 1, 2013

Communication strategies and tips for breaking difficult news to clients.

Source: FIRSTLINE

Knock out pet owners' anesthetic worries

December 1, 2013

Learn to talk to pet owners about the benefits and risks of anesthesia.

Source: VETERINARY ECONOMICS

Don't miss follow-ups with veterinary clients

December 1, 2013

Show your practice's commitment to pet care with a professional post-appointment phone call.

Source: FIRSTLINE

Defuse allergy conversations with disgruntled pet owners

December 1, 2013

Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.

Source: FIRSTLINE

See eye-to-eye with clients on the 20/20 veterinary report

December 1, 2013

Are you prepared to respond when clients ask you whether you're trying to upsell them on their pets' care?

Source: dvm360

Life stages: The next step

December 1, 2013

Follow these "next steps" to make sure your veterinary team is prepared to discuss veterinary care for pets of all ages with clients.

Source: VETERINARY ECONOMICS

Debunking 20/20: The real truth about veterinary medicine

November 26, 2013

How to tackle your clients' questions in the wake of ABC's news report.

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