Client conflict for techs - dvm360
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Client conflict for techs
Source: DVM360 MAGAZINE

Violent threats at Oklahoma veterinary clinic bring gun issues into the open

January 30, 2013

Veterinarian now evaluates hospital safety plans and state's open-carry gun law.

Source: FIRSTLINE

Tame the abusive veterinary client

May 1, 2012

Learn how to soothe ruffled tempers and help clients sheathe their claws.

Source: FIRSTLINE

Don't hate, communicate with veterinary clients

December 1, 2011

I checked the inbox and there it was: My first piece of hate mail.

Source: FIRSTLINE

8 keys for calming cranky clients

June 1, 2011

8 keys for calming cranky clients

Source: FIRSTLINE

The 5 most difficult veterinary clients

June 1, 2011

Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.

Source: FIRSTLINE

Get a grip: 3 ways to avoid losing your cool

April 1, 2011

Get a grip: 3 ways to avoid losing your cool

Source: FIRSTLINE

8 steps for defusing angry clients

February 21, 2011

To calm heated client situations, follow these steps from Paul Camilo, CVPM, practice manager at All Pets Dental in Weston, Fla.

Source: FIRSTLINE

Live from WVC: Top tip for calming upset clients

February 21, 2011

When you're facing an angry client in your veterinary practice, do this first.

Source: FIRSTLINE

Chew the fat: Team members on pet obesity

August 1, 2010

When "big-boned" doesn't cover a pet's condition anymore, veterinary team members say conversations about pet obesity are important ... but not with every client.

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