Source: FIRSTLINE
February 21, 2011
When you're facing an angry client in your veterinary practice, do this first.
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Source: FIRSTLINE
August 1, 2010
When "big-boned" doesn't cover a pet's condition anymore, veterinary team members say conversations about pet obesity are important ... but not with every client.
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Source: FIRSTLINE
May 1, 2010
By:
Kerry Hillard Johnson
Could fear on everyone's part—cats, clients, and team members—be the cause of difficult feline veterinary visits?
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Source: FIRSTLINE
April 30, 2010
By:
Shawn G. McVey, MA, MSW
Shawn McVey says pet owners' financial situations aren't your business
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Source: FIRSTLINE
April 1, 2010
By:
Rachael Hume
Squirrels are all the rage in my practice's hometown. Here's how I let clients know they're not appropriate housepets.
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Source: DVM360 MAGAZINE
January 1, 2010
By:
Michael A. Obenski, DVM
The next chapter in Dr. Michael Obenski's humorous look at client types.
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Source: DVM360 MAGAZINE
January 1, 2010
By:
Susan Ruiz Patton
No matter how effective, careful or sensitive a veterinarian tries to be, somebody is going to complain.
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Source: FIRSTLINE
December 18, 2009
By:
Jim Kramer, DVM, CVPM
Follow this advice when you're hit with a client or patient crisis.
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