Veterinary teams celebrate the bond between people and pets - dvm360
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Building the bond for techs
Source: FIRSTLINE

3 tips to connect with clients

April 1, 2013

It's time to cut the cord on your old ways of communicating with clients. Get in sync with pet owners with this advice.

Source: FIRSTLINE

Sample script: when veterinary clients complain about the doctor

April 1, 2013

In a client service industry like veterinary medicine, you will eventually face a customer who's dissatisfied—even when you've done your best. But what should you say when clients complain about the doctor?

Source: FIRSTLINE

The incredible vanishing veterinary visit

March 1, 2013

When clients start disappearing from your practice, pets don't get the care they need and the business you work for suffers. Learn the steps you can take to pull more visits out of your proverbial hat and preserve pets' health with your near-magical medical prowess.

Source: DVM360 MAGAZINE

SLIDESHOW: K-9 Comfort dogs help with healing in Newtown, Conn.

February 28, 2013

The dogs and their handlers arrived the day after the tragedy and remain at Sandy Hook still.

Source: DVM360 MAGAZINE

Pets and Vets: 438th Medical Detachment from Colorado opens veterinary clinic in Kandahar, Afghanistan

February 1, 2013

Plus more animal health state by state.

Source: FIRSTLINE

The art of apology

February 1, 2013

Sometimes you must say these two critical words to pet owners—"I'm sorry." Use this advice to sound sincere at your veterinary practice.

Source: FIRSTLINE

The euthanasia question

February 1, 2013

When pet owners struggle with the choice of deciding when it's time to euthanize, suggest this exercise.

Source: FIRSTLINE

Dog knows best: Facing euthanasia in veterinary practice

February 1, 2013

Whether you're a veterinary team member counseling a client or a pet owner struggling with a euthanasia decision, listening is key.

Source: FIRSTLINE

Keeping up appearances in your veterinary practice

January 1, 2013

With my loss fresh in my mind, keeping composure at work has been harder than I expected.

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