Veterinary teams celebrate the bond between people and pets - dvm360
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Building the bond for techs
Source: FIRSTLINE

Clients nibbling away at your good mood?

September 1, 2013

When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.

Source: DVM360 MAGAZINE

Surviving the storm: Veterinary team survives Okla. tornado

June 14, 2013

A clinic 'family' rides out the storm relying on each other.

Source: DVM360 MAGAZINE

Q&A: The importance of a personal veterinary-client-patient relationship

June 1, 2013

Dr. Andrew Roark says despite all the advances in technology, until pets can talk, the physical exam is still essential.

Source: VETERINARY ECONOMICS

Take a breath

May 1, 2013

This veterinary team member's lost pen served as a reminder not to take interactions with clients for granted.

Source: FIRSTLINE

3 tips to connect with clients

April 1, 2013

It's time to cut the cord on your old ways of communicating with clients. Get in sync with pet owners with this advice.

Source: FIRSTLINE

Sample script: when veterinary clients complain about the doctor

April 1, 2013

In a client service industry like veterinary medicine, you will eventually face a customer who's dissatisfied—even when you've done your best. But what should you say when clients complain about the doctor?

Source: FIRSTLINE

The incredible vanishing veterinary visit

March 1, 2013

When clients start disappearing from your practice, pets don't get the care they need and the business you work for suffers. Learn the steps you can take to pull more visits out of your proverbial hat and preserve pets' health with your near-magical medical prowess.

Source: DVM360 MAGAZINE

SLIDESHOW: K-9 Comfort dogs help with healing in Newtown, Conn.

February 28, 2013

The dogs and their handlers arrived the day after the tragedy and remain at Sandy Hook still.

Source: DVM360 MAGAZINE

Pets and Vets: 438th Medical Detachment from Colorado opens veterinary clinic in Kandahar, Afghanistan

February 1, 2013

Plus more animal health state by state.

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