Client communication for veterinary practice managers - dvm360
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Client communication for managers
Source: DVM360 MAGAZINE

Prosperity hinges on the veterinary client experience

June 1, 2014

With a growing number of veterinary provider options, sustaining relationships is more important than ever for retaining clients.

Source: FIRSTLINE

Team training tool: Cheat sheet for strong veterinary recommendations

June 1, 2014

Learn to communicate strong veterinary recommendations that show you care.

Source: FIRSTLINE

3 reasons pet owners say "no" to microchips

June 1, 2014

Learn how to respond when pet owners resist your microchip recommendations.

Source: FIRSTLINE

Float strong veterinary recommendations to pet owners

June 1, 2014

Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.

Source: DVM360 MAGAZINE

When it comes to veterinary 'emergencies,' severity is in the eye of the beholder

June 1, 2014

A veterinary client's level of panic isn't necessarily equal with the level of trauma–big or small.

Source: VETERINARY ECONOMICS

Posts and tweets about cat facts, stats and folklore

May 28, 2014

Share these fun feline tidbits with your clients on social media.

Source: dvm360

Live from CVC: A non-awkward way to ask your veterinary clients for a good review

May 9, 2014

Tell happy pet owners how much your team members appreciate hearing positive feedback.

Source: DVM360 MAGAZINE

Take the bite out of negative veterinary client interactions

May 1, 2014

Implement this action plan to deal with your volatile veterinary clients—and avoid any dangerous situations in the process.

Source: DVM360 MAGAZINE

Negative reviews, Yelp and your veterinary clinic

May 1, 2014

Many veterinarians worry about how online critics might—or are—affecting their business, but those reviews can also take an emotional toll.

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