Educating pet owners about critical veterinary care - dvm360
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Client education for managers
Source: FIRSTLINE

3 reasons pet owners say "no" to microchips

June 1, 2014

Learn how to respond when pet owners resist your microchip recommendations.

Source: dvm360

The dermatology toolkit

June 1, 2014

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dermatology issues with your team and clients. (With an educational grant provided by Zoetis)

Source: FIRSTLINE

Sample scripts: How to respond to cat owners who resist veterinary care

May 1, 2014

Consider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.

Source: DVM360 MAGAZINE

The doggedness of the deluded veterinary client

May 1, 2014

What are your years of veterinary training and decades of experience compared to the profundity of clients' wisdom?

Source: FIRSTLINE

Client handout: How to habituate your cat to a carrier

May 1, 2014

Use this step-by-step guide to educate cat owners about how to help their cats adjust to a cat carrier for trips to the veterinarian.

Source: DVM360 MAGAZINE

Veterinarians employ different approaches to care for the country cat and the city cat

May 1, 2014

The obstacles to regular veterinary care are often the same for the scruffy barn cat as the pampered high-rise feline. The solution may be to use different tactics to get culturally different cat owners to comply.

Source: FIRSTLINE

Conversation tree: Discuss dental care for senior pets

May 1, 2014

As pets age, their owners may resist dental care, insisting their pets are too old for anesthesia or offering up other myths when they turn down the care you recommend. Consider these tips to explain the value of dental care at every stage of life, including the golden years.

Source: FIRSTLINE

Phone skills: How to attract cat owners when they call your practice

May 1, 2014

Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.

Source: FIRSTLINE

3 tips to talk about natural products with pet owners

May 1, 2014

Learn how to respond when clients ask about natural products for their pets.

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