Tips and strategies that help veterinary teams deliver great client service - dvm360
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Client service for managers
Source: FIRSTLINE

Float strong veterinary recommendations to pet owners

June 1, 2014

Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.

Source: FIRSTLINE

Sample scripts: How to respond to cat owners who resist veterinary care

May 1, 2014

Consider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.

Source: VETERINARY ECONOMICS

Checklist: 25 ways to increase feline visits to your veterinary practice

May 1, 2014

If you want more feline patients flocking to your veterinary hospital, see how many of these cat-friendly concepts you can implement in practice.

Source: FIRSTLINE

Dog bite prevention for the littlest pet owners

May 1, 2014

Keep people—and pets—safe with these quick tips to head off dangerous situations.

Source: dvm360

The pain prevention toolkit

May 1, 2014

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss pain prevention in pets with your team and clients. (With an educational grant provided by Zoetis)

Source: DVM360 MAGAZINE

C is for cost: Cat care in crisis

April 21, 2014

Get past clients' bias against spending money on veterinary services for cats with the dvm360 Leadership Challenge.

Source: dvm360

The toxicology toolkit

April 1, 2014

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss common pet toxins with your team and clients.

Source: FIRSTLINE

Lyme disease and tick education: What's each veterinary team member's role?

April 1, 2014

Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.

Source: dvm360

Cat towel wraps, canine scent training dangers and more in the dvm360 Five

March 25, 2014

The latest veterinary medicine, business and team news.

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