Tips and strategies that help veterinary teams deliver great client service - dvm360
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Client service for managers
Source: VETERINARY ECONOMICS

Pets aren't getting the dental care they need at your veterinary hospital?

January 9, 2014

Make every month Dental Health Month at your veterinary practice to get clients in the door for crucial preventive screening.

Source: FIRSTLINE

What to say when pet owners can't pay for veterinary care

January 1, 2014

Most pet owners want the best care for their pets. Erase the embarrassment factor for clients on tight budgets with these five tips to talk about cost.

Source: dvm360

Your team in 2014 toolkit

January 1, 2014

This toolkit delivers articles, tips, handouts, videos and tools all designed to keep your veterinary team members performing at their best this year.

Source: VETERINARY ECONOMICS

See your veterinary clinic from a client's-eye view

January 1, 2014

When you rush from room to room, it can be easy to overlook the cleanliness of your practice.

Source: DVM360 MAGAZINE

Retrain yourself to think veterinary client retention

January 1, 2014

Acquiring new clients is a necessity when growing your veterinary practice, but don't overlook the importance of keeping the clients you already have.

Source: VETERINARY ECONOMICS

Empower pet owners as a veterinary team member

December 19, 2013

Give clients options and educate them so they feel in control of their pets' care.

Source: DVM360 MAGAZINE

Zoetis Pet Wellness Report designed to boost preventive care, engage clients

December 4, 2013

Tool combines veterinary health risk assessment and laboratory screening results.

Source: VETERINARY ECONOMICS

Survey your veterinary clients to measure success

December 2, 2013

Wonder what your clients really think of the care and service you provide? A survey gives you the answers you need to do well—and improve.

Source: dvm360

The life stages toolkit

December 1, 2013

This toolkit delivers team training, client handouts, exam room education strategies and more, all designed to make it as easy as possible to discuss life stage veterinary care with clients. (With an educational grant provided by Sogeval)

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