Source: FIRSTLINE
November 1, 2012
By:
Shawn McVey, MA, MSW
One of the technicians at our practice has made friends with a lot of the practice's clients on Facebook. The problem is, sometimes she posts personal comments about her politics and her activities that make me uncomfortable. As the practice manager, should I say anything?
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Source: DVM360 MAGAZINE
August 1, 2012
By:
Marc Rosenberg, VMD
Balancing the well-being of a veterinary practice against a longtime employee's deception creates an ethical dilemma for one practice owner.
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Source: FIRSTLINE
May 1, 2012
By:
Shawn McVey, MA, MSW
Our assigned office call technician takes frequent, long restroom breaks. How should I approach this topic with the employee?
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Source: VETERINARY ECONOMICS
February 1, 2012
By:
Portia Stewart
A few months ago, this husband-and-wife practice owner team was at a crossroads. Not sure whether to persevere or give up on their recently purchased veterinary practice—and completely out of ideas—they called Veterinary Economics for help. This is their story.
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Source: VETERINARY ECONOMICS
November 1, 2011
By:
Andrew Roark, DVM, MS
Take a deep breath, hang up the gloves, and take a good look at these tips. They'll help you handle interclinic aggression without stooping to your competitor's level.
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Source: FIRSTLINE
November 1, 2011
By:
Shawn McVey, MA, MSW
Q. Our doctor is a heavy smoker, and his smoke breaks are getting in the way of patient care. What should I do?
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Source: FIRSTLINE
January 1, 2011
Everything you need—policies, sample scripts, advice—on how to establish a no-gossip policy at your veterinary practice.
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Source: VETERINARY ECONOMICS
December 1, 2010
By:
Brendan Howard, Editor
Empower and inspire your veterinary practice's employees with a bill of rights for your team members.
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Source: FIRSTLINE
December 1, 2010
By:
Shawn McVey, MA, MSW
How do I structure breaks in a way fair to smokers and nonsmokers?
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