Communicate effectively with your team, the veterinarian, and with your clients - dvm360
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Communication strategies for managers

Use care when you leave money messages for veterinary clients

January 1, 2014

Follow this checklist of details you shouldn't leave on a pet owner's answering machine or message service.

Source: VETERINARY ECONOMICS

Developing narrative competency in the veterinary field

January 1, 2014

Find out how to record thorough, accurate medical histories that tell the stories of your pet patients.

Source: FIRSTLINE

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

December 1, 2013

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.

Source: FIRSTLINE

Knock out pet owners' anesthetic worries

December 1, 2013

Learn to talk to pet owners about the benefits and risks of anesthesia.

Source: VETERINARY ECONOMICS

Don't do this: 4 ways to kill employee morale at your veterinary hospital

November 1, 2013

Bob Levoy reveals the common approaches that dampen team members' spirits and offers tips for boosting optimism.

Source: VETERINARY ECONOMICS

4 ways to be a better boss to associate veterinarians

October 11, 2013

When it comes to running a clinic, lack of communication is not an option. Mark Opperman reveals the best ways to keep your employees in the loop.

Source: FIRSTLINE

Live from CVC! Q&A: How long should veterinary team meetings last?

August 26, 2013

Speaker says quick and dirty is the way to go when it comes to veterinary team roundups.

Source: VETERINARY ECONOMICS

Talk through dermatology dilemmas

August 2, 2013

Make sure your conversations with veterinary clients about chronic skin conditions are more than just skin deep.

Source: VETERINARY ECONOMICS

BizQuiz: Would you be prepared if violence erupted at your veterinary practice?

July 23, 2013

Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.

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