Communication and management tools for veterinary practice managers - dvm360
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Source: FIRSTLINE

Make the first veterinary visit count for cats

May 1, 2014

In this Zoetis-supported edition of dvm360's Leadership Challenge: 'Cat care in crisis,' you'll learn how your team can help lock in a lifetime of care for cats.

Source: FIRSTLINE

VHMA Management Minute: How to handle a Debbie Downer in your veterinary practice

April 25, 2014

Fighting a Debbie Downer in your veterinary practice? Watch practice manager Leslie Boudreau, BAS, RVT, CVPM, explain how to turn Debbie's frown upside down.

Source: FIRSTLINE

Sample script: How to answer pet owners' DIY vaccination questions

April 24, 2014

Learn how to respond when clients ask to purchase vaccines from your hospital so they can vaccinate their pets themselves.

Source: FIRSTLINE

7 tips to fill down times at your veterinary practice

April 1, 2014

The schedule is only half full and the day is dragging. But there's lots to do to help the patients in your care if you know where to look.

Source: FIRSTLINE

How to micromanage your veterinary team and shatter motivation

April 1, 2014

Watch your team members wilt before your eyes with these steps to push, bully and completely overwhelm them. Then read these team tips to heal the breaks.

Source: FIRSTLINE

When pet owners block you

April 1, 2014

Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.

Source: FIRSTLINE

Team members and the veterinary practice's social media

March 24, 2014

Wherein cute cat photos can actually save lives.

Source: FIRSTLINE

Get organized and reach your goals

March 12, 2014

Small, achievable action steps usher success.

Source: FIRSTLINE

Breed positivity in your veterinary practice

March 1, 2014

Use these 10 tips from pets to breed positive attitudes and eliminate negativity in your veterinary team.

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