Client communication for veterinary technicians. - dvm360
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Client communication for techs
Source: FIRSTLINE

Why others don't understand you and how to say it better

November 1, 2013

Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.

Source: FIRSTLINE

Signal euthanasias at your veterinary practice

November 1, 2013

When you work in a small hospital where laughter is the norm, you have to figure out creative ways to let employees know a euthanasia is taking place.

Source: FIRSTLINE

Weigh in on weighty pets

November 1, 2013

Hefty pets can be a big burden. Help veterinary clients get a handle on their pet's problem with this advice.

Source: FIRSTLINE

Quick script: Answering veterinary clients' questions about cost

November 1, 2013

Handle client conversations about expenses with this short response.

Source: dvm360

Feline care: The next step

November 1, 2013

Follow these "next steps" to make sure your veterinary team is prepared to discuss feline care and wellness with clients.

Source: FIRSTLINE

How to get through tough money talks with veterinary clients

October 1, 2013

Feeling blown away by clients frustrated with the cost of care? Use these tips and scripts to calm the storm.

Source: FIRSTLINE

Sample script: Discussing palliative care

October 1, 2013

Do you know how to talk to your veterinary clients about palliative care? Here's a couple approaches you can try.

Source: dvm360

Pain prevention: The next step

October 1, 2013

Follow these "next steps" to make sure your veterinary team is prepared to discuss pain prevention with clients.

Source: FIRSTLINE

Don't forget the fecal sample

October 1, 2013

Get fecal samples from veterinary clients with these three tips.

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