Source: FIRSTLINE
February 1, 2013
In a service profession like veterinary medicine, it's important to avoid the two-letter word "no" to keep clients focused on the service you can offer.
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Source: DVM360 MAGAZINE
January 31, 2013
A slight change in the way you think can alter the entire nature of your practice.
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Source: DVM360 MAGAZINE
January 1, 2013
See how four veterinarians from across the country achieve year-round compliance.
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Source: FIRSTLINE
January 1, 2013
Practicing these four communication principles will help bring more heart and compassion to your practice experience.
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Source: DVM360 MAGAZINE
November 1, 2012
By:
Marc Rosenberg, VMD
Veterinary clients need to know what the process entails, so be sensitive, but don't massage the truth.
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Source: FIRSTLINE
November 1, 2012
How do we change the conversation with veterinary clients from the cost of parasite prevention to the value of protection?
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Source: FIRSTLINE
October 1, 2012
By:
Portia Stewart
Consider this quick guide to what you should - and shouldn't - say to lock in parasite prevention compliance.
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