Client conflict for techs - dvm360
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Client conflict for techs
Source: FIRSTLINE

Chew the fat: Team members on pet obesity

August 1, 2010

When "big-boned" doesn't cover a pet's condition anymore, veterinary team members say conversations about pet obesity are important ... but not with every client.

Source: FIRSTLINE

Helping fraidy cats

May 1, 2010

Could fear on everyone's part—cats, clients, and team members—be the cause of difficult feline veterinary visits?

Source: FIRSTLINE

Stop feeling guilty about cash-strapped clients

April 30, 2010

Shawn McVey says pet owners' financial situations aren't your business

Source: FIRSTLINE

How I handle clients with "wild" pets

April 1, 2010

Squirrels are all the rage in my practice's hometown. Here's how I let clients know they're not appropriate housepets.

Source: DVM360 MAGAZINE

Client taxonomy: Strange new varieties of Soursa income

February 1, 2010

Readers join me in classifying clients.

Source: DVM360 MAGAZINE

Surviving the client herd

January 1, 2010

The next chapter in Dr. Michael Obenski's humorous look at client types.

Source: DVM360 MAGAZINE

What to do when your clients complain online

January 1, 2010

No matter how effective, careful or sensitive a veterinarian tries to be, somebody is going to complain.

Source: FIRSTLINE

How to respond to challenging work situations

December 18, 2009

Follow this advice when you're hit with a client or patient crisis.

Source: DVM360 MAGAZINE

A dog day afternoon

July 1, 2009

Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.

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