Source: DVM360 MAGAZINE
July 1, 2009
By:
Rachael Whitcomb
Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.
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Source: FIRSTLINE
May 28, 2009
Free Web seminar with Brakke consultant Dr. Christine Merle provides the key to getting pet owners on board with complete care.
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Source: FIRSTLINE
March 5, 2009
Unsavory encounters could literally leave a bad taste in your mouth.
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Source: FIRSTLINE
March 1, 2009
Cats are the top pet, but dogs are the top patient.
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Source: FIRSTLINE
January 29, 2009
By:
Shawn G. McVey, MA, MSW
Learn how to read physical signals so you can hear what pet owners aren't saying.
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Source: VETERINARY ECONOMICS
January 1, 2009
Controlling a frustrated eye roll is sometimes a daunting challenge for front-office staff.
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Source: FIRSTLINE
January 1, 2009
By:
Shawn G. McVey, MA, MSW
Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.
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Source: FIRSTLINE
November 11, 2008
Holding a steamy cup of java will help you warm up to difficult clients, a new study says.
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Source: FIRSTLINE
November 1, 2008
I downloaded the free form "Pet Abandonment Letter" (September 2008) and wanted to stress the importance of following your state's laws regarding pet abandonment.
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