Client communication for veterinary practice managers - dvm360
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Client communication for managers
Source: FIRSTLINE

Use doorbells to offer peaceful goodbyes during euthanasia

May 1, 2014

Pet owners saying goodbye to their beloved pets may need a little more time in the exam room. Use a wireless doorbell so they can alert you when they're ready for the doctor.

Source: VETERINARY HOSPITAL DESIGN

Veterinary hospital design with felines in mind

May 1, 2014

Start here for cat-friendly hospital design resources and success stories.

Source: FIRSTLINE

The state of veterinary cat care

May 1, 2014

Take a look to see if your state made the list of longest lifespans for cats.

Source: FIRSTLINE

Client handout: How to habituate your cat to a carrier

May 1, 2014

Use this step-by-step guide to educate cat owners about how to help their cats adjust to a cat carrier for trips to the veterinarian.

Source: DVM360 MAGAZINE

Treatment option for a tense situation: Communicate, educate and de-escalate

April 21, 2014

Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.

Source: DVM360 MAGAZINE

C is for cost: Cat care in crisis

April 21, 2014

Get past clients' bias against spending money on veterinary services for cats with the dvm360 Leadership Challenge.

Source: FIRSTLINE

When pet owners block you

April 1, 2014

Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.

Source: FIRSTLINE

Lyme disease and tick education: What's each veterinary team member's role?

April 1, 2014

Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.

Source: FIRSTLINE

Team training tool: How to handle pet owners who block your veterinary message

April 1, 2014

When pet owners block you, it can be difficult to convey important information about their pet's health. You can improve pet owners' compliance by practicing sample conversations to overcome blockers.

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