Client communication for veterinary practice managers - dvm360
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Client communication for managers
Source: DVM360 MAGAZINE

Negative reviews, Yelp and your veterinary clinic

May 1, 2014

Many veterinarians worry about how online critics might—or are—affecting their business, but those reviews can also take an emotional toll.

Source: DVM360 MAGAZINE

Take the bite out of negative veterinary client interactions

May 1, 2014

Implement this action plan to deal with your volatile veterinary clients—and avoid any dangerous situations in the process.

Source: FIRSTLINE

The state of veterinary cat care

May 1, 2014

Take a look to see if your state made the list of longest lifespans for cats.

Source: FIRSTLINE

Client handout: How to habituate your cat to a carrier

May 1, 2014

Use this step-by-step guide to educate cat owners about how to help their cats adjust to a cat carrier for trips to the veterinarian.

Source: DVM360 MAGAZINE

C is for cost: Cat care in crisis

April 21, 2014

Get past clients' bias against spending money on veterinary services for cats with the dvm360 Leadership Challenge.

Source: DVM360 MAGAZINE

Treatment option for a tense situation: Communicate, educate and de-escalate

April 21, 2014

Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.

Source: FIRSTLINE

When pet owners block you

April 1, 2014

Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.

Source: FIRSTLINE

Lyme disease and tick education: What's each veterinary team member's role?

April 1, 2014

Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.

Source: FIRSTLINE

Team training tool: How to handle pet owners who block your veterinary message

April 1, 2014

When pet owners block you, it can be difficult to convey important information about their pet's health. You can improve pet owners' compliance by practicing sample conversations to overcome blockers.

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