Tips and strategies that help veterinary teams deliver great client service - dvm360
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Client service for managers
Source: VETERINARY ECONOMICS

How veterinary practices rise up after the recession

December 1, 2013

The economy's looking up—and so should you. It's time to get out of the red and into rebuilding your practice with these tips.

Source: FIRSTLINE

Veterinary phone shoppers: What's your role?

December 1, 2013

Whether you're the receptionist, technician, practice manager, or veterinarian, you play an important role in hooking phone shoppers.

Source: VETERINARY ECONOMICS

End fearful visits to your veterinary practice

December 1, 2013

Coat yourself in pheromones and stuff your pockets with treats to make pets feel more comfortable.

Source: dvm360

Life stages: The next step

December 1, 2013

Follow these "next steps" to make sure your veterinary team is prepared to discuss veterinary care for pets of all ages with clients.

Source: VETERINARY ECONOMICS

Customized veterinary care for all life stages

November 26, 2013

Create a list of services for pet life stage kits based on your practice care recommendations, and help clients see where their pet fits in.

Source: VETERINARY ECONOMICS

Give your veterinary practice a physical exam

November 1, 2013

6 practice systems to poke, prod and palpate every week, month and year to make sure your veterinary practice is healthy.

Source: VETERINARY ECONOMICS

A spoonful of service makes the veterinary clients come 'round

November 1, 2013

Use these tips to provide that sweet service and smooth out payment and compliance problems before they pop up.

Source: VETERINARY ECONOMICS

Make the carrier a cat's friend, not a foe

November 1, 2013

Cats are inherently wary of carriers—but have clients with fickle felines watch these videos from the CATalyst Council and you might start seeing more cats in your practice.

Source: dvm360

The feline care toolkit

November 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to discuss feline care and wellness with clients. (With an educational grant provided by CATalyst Council)

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