Making recommendations for veterinary care - dvm360
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Client compliance for techs
Source: FIRSTLINE

The 5 most difficult veterinary clients

June 1, 2011

Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.

Source: FIRSTLINE

8 keys for calming cranky clients

June 1, 2011

8 keys for calming cranky clients

Source: VETERINARY ECONOMICS

Why are veterinary visits declining, and what can I do about it?

May 6, 2011

Chapter 4 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.

Source: FIRSTLINE

How periodontal disease can affect pets' organs

February 15, 2011

Knowing the science behind the link between oral disease and systemic health will help you get clients on board with veterinary dental care.

Source: FIRSTLINE

Veterinary studies on the link between pet oral disease and systemic health

February 15, 2011

Related readings on dental disease and systemic health

Source: FIRSTLINE

Parasite prevention tip from the North American Veterinary Conference

January 16, 2011

The way team members talk to clients has a lot to do with whether pets will suffer from fleas, ticks, heartworms, and other parasites.

Source: VETERINARY ECONOMICS

Catch clients with review form

November 1, 2010

This handy form helps team members review patient records before appointments.

Source: FIRSTLINE

Q&A: No downside to dental care—even at home

October 1, 2010

Won't recommending home dental care actually decrease the number of cleanings we do in our clinic?

Source: FIRSTLINE

Dig deeper when clients decline parasite preventives

October 1, 2010

Dig deeper when clients decline parasite preventives.

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