Communication and management tools for veterinary technicians - dvm360
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Source: FIRSTLINE

Defuse allergy conversations with disgruntled pet owners

December 1, 2013

Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.

Source: FIRSTLINE

Why others don't understand you and how to say it better

November 1, 2013

Do the words and phrases you use in the clinic clear the air or create new clouds of confusion? Consider this advice to form better bonds with veterinary clients and coworkers.

Source: FIRSTLINE

Rabies Vaccines: What's your veterinary team role?

November 1, 2013

When every team member offers the same message about pet care, there are no questions left in clients' minds about what they should do.

Source: FIRSTLINE

Quick script: Answering veterinary clients' questions about cost

November 1, 2013

Handle client conversations about expenses with this short response.

Source: FIRSTLINE

Weigh in on weighty pets

November 1, 2013

Hefty pets can be a big burden. Help veterinary clients get a handle on their pet's problem with this advice.

Source: FIRSTLINE

Unsolved mysteries: How do veterinary technicians get it all done?

October 15, 2013

Shocking behind-the-scenes footage!

Source: FIRSTLINE

The exotic pet technician's role: Why specializing matters

October 1, 2013

Here's a glimpse into the job of a veterinary technician who specializes in exotic companion animals.

Source: FIRSTLINE

Live from CVC: How technicians can take charge of workflow management

August 27, 2013

Huddle up and go over the day's schedule at your veterinary hospital.

Source: FIRSTLINE

Live from CVC: Jedi mind tricks technicians can use on veterinarians

August 26, 2013

Need something from your veterinarian, but want to do it in the kindest, easiest way possible? Try these three tips.

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