Client conflict for techs - dvm360
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Client conflict for techs
Source: FIRSTLINE

Mouthwash: The answer to bad clients and co-workers?

March 5, 2009

Unsavory encounters could literally leave a bad taste in your mouth.

Source: FIRSTLINE

More cats, less care

March 1, 2009

Cats are the top pet, but dogs are the top patient.

Source: FIRSTLINE

Interactive chart: Interpreting body language

January 29, 2009

Learn how to read physical signals so you can hear what pet owners aren't saying.

Source: FIRSTLINE

How to read clients' minds

January 1, 2009

Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.

Source: VETERINARY ECONOMICS

The infamous front-office eye roll

January 1, 2009

Controlling a frustrated eye roll is sometimes a daunting challenge for front-office staff.

Source: FIRSTLINE

Love your coffee, love your clients

November 11, 2008

Holding a steamy cup of java will help you warm up to difficult clients, a new study says.

Source: FIRSTLINE

A legal letter for abandoned pets

November 1, 2008

I downloaded the free form "Pet Abandonment Letter" (September 2008) and wanted to stress the importance of following your state's laws regarding pet abandonment.

Source: FIRSTLINE

What clients want

August 1, 2008

How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.

Source: FIRSTLINE

When pet owners lie

May 1, 2008

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

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