Client conflict for techs - dvm360
  • SEARCH:
Client conflict for techs
Source: DVM360 MAGAZINE

A dog day afternoon

July 1, 2009

Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.

Source: FIRSTLINE

Trust me, you can boost client compliance

May 28, 2009

Free Web seminar with Brakke consultant Dr. Christine Merle provides the key to getting pet owners on board with complete care.

Source: FIRSTLINE

Mouthwash: The answer to bad clients and co-workers?

March 5, 2009

Unsavory encounters could literally leave a bad taste in your mouth.

Source: FIRSTLINE

More cats, less care

March 1, 2009

Cats are the top pet, but dogs are the top patient.

Source: FIRSTLINE

Interactive chart: Interpreting body language

January 29, 2009

Learn how to read physical signals so you can hear what pet owners aren't saying.

Source: FIRSTLINE

How to read clients' minds

January 1, 2009

Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.

Source: VETERINARY ECONOMICS

The infamous front-office eye roll

January 1, 2009

Controlling a frustrated eye roll is sometimes a daunting challenge for front-office staff.

Source: FIRSTLINE

Love your coffee, love your clients

November 11, 2008

Holding a steamy cup of java will help you warm up to difficult clients, a new study says.

Source: FIRSTLINE

A legal letter for abandoned pets

November 1, 2008

I downloaded the free form "Pet Abandonment Letter" (September 2008) and wanted to stress the importance of following your state's laws regarding pet abandonment.

Untitled Document veterinary_forms
Click here