Advice for veterinary team members - dvm360
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Front office
Source: FIRSTLINE

Video blog: How to send e-mail reminders

June 19, 2009

Follow these simple step-by-step instructions to convert phone-call reminders into e-mails.

Source: FIRSTLINE

Red flags for team members

April 24, 2009

New law affects veterinary teams.

Source: FIRSTLINE

Master problem sheets

April 1, 2009

Forms to make record-keeping easier.

Source: FIRSTLINE

Stop struggling to find supplies

March 2, 2009

Here's a tip: Hold a scavenger hunt for your practice's hard-to-locate items. That way, every employee will know where to look when asked for an "obscure" object.

Source: FIRSTLINE

Calm front-desk chaos

February 1, 2009

Regardless of whether you're the owner or the receptionist, these 5 tips will help you turn turmoil into tranquility—and foster loyal clients.

Source: FIRSTLINE

Live from CVC Central: Answering emergency calls is essential to your bottom line

August 25, 2008

It pays to staff your phone until midnight.

Source: FIRSTLINE

Tip from Firstline Live 2008: Fix your phone troubles

August 24, 2008

Here's help for overworked receptionists.

Source: FIRSTLINE

Tip from Firstline Live 2008: Improve client compliance with role-playing

August 22, 2008

Practice is essential to getting it right with clients.

Source: VETERINARY ECONOMICS

Prescription pad pages

June 9, 2008

Make prescription refill requests easier on clients and receptionists with these easy-to-use prescription refill pad pages.

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