Source: FIRSTLINE
June 1, 2012
By:
Jon Klingborg, DVM
Learn how to reach out when clients put up "stay away" or "back off" signs—and get to the root of the pet's problem.
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Source: FIRSTLINE
June 1, 2012
By:
Karen Felsted, CPA, MS, DVM, CVPM
When we offer pet insurance or third-party payment plans, some clients are quick to turn us down. What are we doing wrong?
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Source: FIRSTLINE
May 1, 2012
By:
Rachael Simmons
Sometimes you must send veterinary clients to a specialty or referral practice to make sure their pets get the care they need. Team members can smooth this potentially stressful process with a few simple steps.
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Source: FIRSTLINE
May 1, 2012
Be prepared when clients ask about the number of vaccines their pets receive.
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Source: VETERINARY ECONOMICS
April 25, 2012
By:
Jed Schaible, VMD, MBA, CVPM
If the engagement among your veterinary practice's Facebook fans has dropped off, an algorithm may be to blame.
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Source: FIRSTLINE
April 23, 2012
By:
Donna Recupido, CVPM
Clients' body language can often reveal what they're really thinking. Here's how to read between the lines.
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