Client communication for veterinary practice managers - dvm360
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Client communication for managers
Source: VETERINARY ECONOMICS

Make a case for senior veterinary care

November 1, 2013

Sometimes clients need a little nudge to get their senior pets in for wellness exams and preventive diagnostics. Use these informational handouts to stress the importance of senior care and stay ahead of disease in older pets.

Source: FIRSTLINE

Rabies Vaccines: What's your veterinary team role?

November 1, 2013

When every team member offers the same message about pet care, there are no questions left in clients' minds about what they should do.

Source: FIRSTLINE

How to get through tough money talks with veterinary clients

October 1, 2013

Feeling blown away by clients frustrated with the cost of care? Use these tips and scripts to calm the storm.

Source: FIRSTLINE

Sample script: Discussing palliative care

October 1, 2013

Do you know how to talk to your veterinary clients about palliative care? Here's a couple approaches you can try.

Pitch preventive diagnostics to veterinary clients

October 1, 2013

Use this client handout to explain the importance of preventive diagnostic tests to your clients.

Source: DVM360 MAGAZINE

OMG! It's the veterinary @client of the future #lookout

October 1, 2013

My new clients won't look up from their phones. My older clients won't shut up. I'm not sure which is worse.

Source: DVM360 MAGAZINE

Laughs and tips for fear-free veterinary visits from CVC Kansas City

October 1, 2013

CVC Kansas City goes "fear-free" via late-night-style talk show hosted by veterinarian Marty Becker.

Source: VETERINARY ECONOMICS

Get loyal clients through authentic emotional connections

October 1, 2013

Four crucial tips that put gratitude, respect and compassion into everyday client interactions at your veterinary clinic.

Source: dvm360

Pain prevention: The next step

October 1, 2013

Follow these "next steps" to make sure your veterinary team is prepared to discuss pain prevention with clients.

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