Client communication for veterinary practice managers - dvm360
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Client communication for managers
Source: FIRSTLINE

Two views of veterinary client communication

March 1, 2014

Understand the pet owner's perspective and reach out to form a lasting bond.

Source: DVM360 MAGAZINE

The perils of denial in veterinary medicine

February 1, 2014

Telling pet owners what they want to hear would be too easy—instead, veterinarians tell it like it is. Even if it leaves clients incredulous.

Source: VETERINARY ECONOMICS

Calm client concerns about veterinary prescription costs

February 1, 2014

Q: My clients are always balking at the cost of pet medication. How can I address their complaints?

Source: VETERINARY ECONOMICS

The final word on 20/20: How veterinarians should respond to negative press

January 21, 2014

Two simple but savvy media lessons for veterinary practitioners thrust into difficult discussions about the profession—in the exam room or on TV.

Source: VETERINARY ECONOMICS

Veterinary clients' biggest doctor complaints revealed

January 1, 2014

Knowing what makes clients tick can help you resolve compliance issues at your veterinary practice.

Source: VETERINARY ECONOMICS

Plan your attack on pet obesity—veterinary patients' lives depend on it

January 1, 2014

Use these suggestions to be proactive about your practice's methods to combat the perils of pet obesity.

Source: VETERINARY ECONOMICS

Take control of your veterinary practice's online reputation

January 1, 2014

Got a negative review? You can still survive and thrive in the veterinary world by following these simple steps.

Source: FIRSTLINE

What to say when pet owners can't pay for veterinary care

January 1, 2014

Most pet owners want the best care for their pets. Erase the embarrassment factor for clients on tight budgets with these five tips to talk about cost.

Source: DVM360 MAGAZINE

A veterinarian's interview with an eminent inventor

January 1, 2014

Sure, phones are convenient—if you consider a 3 a.m. "emergency" call on Christmas Eve convenient.

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