Tips and strategies that help veterinary teams deliver great client service - dvm360
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Client service for managers
Source: FIRSTLINE

What to say when pet owners can't pay for veterinary care

January 1, 2014

Most pet owners want the best care for their pets. Erase the embarrassment factor for clients on tight budgets with these five tips to talk about cost.

Source: dvm360

Your team in 2014 toolkit

January 1, 2014

This toolkit delivers articles, tips, handouts, videos and tools all designed to keep your veterinary team members performing at their best this year.

Source: VETERINARY ECONOMICS

Empower pet owners as a veterinary team member

December 19, 2013

Give clients options and educate them so they feel in control of their pets' care.

Source: DVM360 MAGAZINE

Zoetis Pet Wellness Report designed to boost preventive care, engage clients

December 4, 2013

Tool combines veterinary health risk assessment and laboratory screening results.

Source: VETERINARY ECONOMICS

Survey your veterinary clients to measure success

December 2, 2013

Wonder what your clients really think of the care and service you provide? A survey gives you the answers you need to do well—and improve.

Source: dvm360

Life stages: The next step

December 1, 2013

Follow these "next steps" to make sure your veterinary team is prepared to discuss veterinary care for pets of all ages with clients.

Source: VETERINARY ECONOMICS

How veterinary practices rise up after the recession

December 1, 2013

The economy's looking up—and so should you. It's time to get out of the red and into rebuilding your practice with these tips.

Source: dvm360

The life stages toolkit

December 1, 2013

This toolkit delivers team training, client handouts, exam room education strategies and more, all designed to make it as easy as possible to discuss life stage veterinary care with clients. (With an educational grant provided by Sogeval)

Source: FIRSTLINE

Veterinary phone shoppers: What's your role?

December 1, 2013

Whether you're the receptionist, technician, practice manager, or veterinarian, you play an important role in hooking phone shoppers.

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