Communication and management tools for veterinary practice managers - dvm360
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Source: VETERINARY ECONOMICS

Live from CVC: Give your veterinary practice an organizational checkup

August 24, 2013

Afraid your practice is a little under the weather? Use this checkup to make sure your hospital is staying healthy.

Source: VETERINARY ECONOMICS

Veterinary services: What's new and what's nibbling away at your net profit?

August 1, 2013

While some practices are putting a halt on new products and services this year, there are still opportunities to boost your appeal with clients—and raise your bottom line.

Source: FIRSTLINE

The VHMA Files: Got an idea? Run with it!

June 1, 2013

On the road to veterinary practice improvement, carefully crafted solutions that involve the team win the race.

Source: FIRSTLINE

Fighting a five-finger discount in your veterinary practice

June 1, 2013

Q: We have an inventory item that has repeatedly been short when counted. It's a very specific eye medication ordered in limited quantities, and only a handful of clients use the medication. One of the clients has recently been sent to collections, and she happens to be related to a team member. I fear that the missing medication is walking out of the clinic in the hands of an employee. How would you recommend that I approach this employee? We are prepared to fire her for the crime, but we have no proof that she's the culprit. Help! —Suspicious of sticky fingers

Source: FIRSTLINE

Practice life: The ABCs of a clean veterinary team

June 1, 2013

Editor's note: Practice Life is a new column designed to offer tools to help your practice manage daily challenges, big or small, more efficiently

Source: FIRSTLINE

Oh, baby! 8 risks to avoid in your veterinary practice during pregnancy

May 1, 2013

Whether you're expecting or you work with someone who is—or might one day—review this list of risks in veterinary practice and plan how to keep everyone in the workplace safe.

Source: FIRSTLINE

Ask Shawn: Shine light on a moonlighter

May 1, 2013

For the past few years, our veterinary practice's kennel business has been declining. I recently learned that an employee pet-sits for clients on the side. The other day a client approached me in an exam room asking if I was the employee who offered pet sitting. When I told him we board pets at the clinic, he said, "Oh dear, I hope I don't get someone in trouble." In fact, the moonlighting employee gave him a tour of our kennel just last week. I realize some people want a more personal approach, but the fact that the pet sitting is a secret going on behind the owner's back bothers me. Help! —Blindsided by boarding

Source: FIRSTLINE

Bring positivity to your veterinary team on down mornings

January 23, 2013

Your outlook?and that of your staff?is in your own hands.

Source: FIRSTLINE

Turn management into a team event

January 1, 2013

What goes on when the management team meets behind closed doors? Dr. Kevin Lowe and the leaders at Flint River Animal Hospital in Huntsville, Ala., are taking the mystery out of meetings by including their head technician, Slade McElroy.

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