Communication and management tools for veterinary practice managers - dvm360
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Source: FIRSTLINE

Fighting a five-finger discount in your veterinary practice

June 1, 2013

Q: We have an inventory item that has repeatedly been short when counted. It's a very specific eye medication ordered in limited quantities, and only a handful of clients use the medication. One of the clients has recently been sent to collections, and she happens to be related to a team member. I fear that the missing medication is walking out of the clinic in the hands of an employee. How would you recommend that I approach this employee? We are prepared to fire her for the crime, but we have no proof that she's the culprit. Help! —Suspicious of sticky fingers

Source: FIRSTLINE

The VHMA Files: Got an idea? Run with it!

June 1, 2013

On the road to veterinary practice improvement, carefully crafted solutions that involve the team win the race.

Source: FIRSTLINE

Oh, baby! 8 risks to avoid in your veterinary practice during pregnancy

May 1, 2013

Whether you're expecting or you work with someone who is—or might one day—review this list of risks in veterinary practice and plan how to keep everyone in the workplace safe.

Source: FIRSTLINE

Ask Shawn: Shine light on a moonlighter

May 1, 2013

For the past few years, our veterinary practice's kennel business has been declining. I recently learned that an employee pet-sits for clients on the side. The other day a client approached me in an exam room asking if I was the employee who offered pet sitting. When I told him we board pets at the clinic, he said, "Oh dear, I hope I don't get someone in trouble." In fact, the moonlighting employee gave him a tour of our kennel just last week. I realize some people want a more personal approach, but the fact that the pet sitting is a secret going on behind the owner's back bothers me. Help! —Blindsided by boarding

Source: FIRSTLINE

Bring positivity to your veterinary team on down mornings

January 23, 2013

Your outlook?and that of your staff?is in your own hands.

Source: FIRSTLINE

Help your veterinary practice walk the financial tightrope

January 1, 2013

You've got questions, we've got answers. Here's what you need to know to understand the business you work for.

Source: FIRSTLINE

Turn management into a team event

January 1, 2013

What goes on when the management team meets behind closed doors? Dr. Kevin Lowe and the leaders at Flint River Animal Hospital in Huntsville, Ala., are taking the mystery out of meetings by including their head technician, Slade McElroy.

Source: VETERINARY ECONOMICS

The veterinary hospital squeeze

December 1, 2012

Market conditions aren't ideal, but they're improving. So why are veterinary practice sales still sluggish?

Source: VETERINARY ECONOMICS

Homeward bound

November 1, 2012

What's more convenient than a visit to the veterinary practice? When the veterinarian offers an online pharmacy to deliver drugs right to clients' doorstep. Here's why you should be that doctor.

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