Tips and strategies that help veterinary technicians deliver great client service - dvm360
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Client service for techs
Source: dvm360

Physical exam: The next step

July 29, 2013

Follow these "next steps" to make sure your veterinary team is prepared to promote preventive pet care and stress the importance of physical exams.

Source: CUSTOM VETERINARY MEDIA

Two interactive case studies illustrating the use of pet insurance (Sponsored by VPI)

July 15, 2013

Move through the rooms of a virtual veterinary practice and follow the workup as a canine emergency case or a feline illness case unfold. Work through each interactive case study and observe how the existence or absence of a pet insurance policy could influence client decisions and alter the case outcome.

Source: DVM360 MAGAZINE

A howlin' good mystery

July 1, 2013

It's your chance to play Sherlock—look for the clues and see if you can crack the veterinary case of the wailing basset hound.

Source: dvm360

The behavior toolkit

July 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain behavior issues to pet owners. (With an educational grant provided by Ceva)

Source: DVM360 MAGAZINE

Use the right words when discussing payment options with veterinary clients

June 19, 2013

New video series tackles tough talk.

Source: dvm360

The senior care toolkit

May 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain senior healthcare and wellness to pet owners. (With an educational grant provided by Vétoquinol)

Source: dvm360

The vaccinations toolkit

April 1, 2013

Vaccination recommendations can be confusing to pet owners. This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain vaccinations to pet owners. (With an educational grant provided by Zoetis)

Source: dvm360

Vaccinations: The next step

April 1, 2013

Follow these "next steps" to make sure your veterinary team is prepared to promote pet wellness and stress the value of vaccinations.

Source: FIRSTLINE

Dental Corner: A Boxer with Gingival Hyperplasia

April 1, 2013

A veterinary team tames excessive gingival tissue in a boxer.

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