Client conflict for techs - dvm360
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Client conflict for techs
Source: FIRSTLINE

What clients want

August 1, 2008

How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.

Source: FIRSTLINE

Animal neglect: If you're suspicious

May 1, 2008

Learn what to do when you suspect neglect.

Source: FIRSTLINE

Our client is obsessed with tests

May 1, 2008

Q. How should we handle a client who seems obsessed with repeating diagnostic tests?

Source: FIRSTLINE

When pet owners lie

May 1, 2008

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

Source: FIRSTLINE

Payment procrastinators

May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

Source: VETERINARY ECONOMICS

Good ways to break bad news

January 1, 2008

They're the situations you dread.

Source: FIRSTLINE

Why clients leave

December 1, 2007

Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.

Source: VETERINARY ECONOMICS

Make your practice ETDBW

November 1, 2007

Is your practice easy to do business with? How can you achieve this goal? Here are some ideas.

Source: DVM360 MAGAZINE

Is your communication readiness at DEFCON 1?

November 1, 2007

In calming an irate client, remember your tone and goal. Keep your tone normal when talking to the client and your body relaxed. Always remember that your goal should be to listen to their needs and try to meet them when appropriate.

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