How to keep pet owners happy might seem like a mystery. But it's not. Learn the secrets to putting a smile on every client's face.
Learn what to do when you suspect neglect.
Q. How should we handle a client who seems obsessed with repeating diagnostic tests?
Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?
Q. What do you do when clients say at checkout they want to pay later?
They're the situations you dread.
Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.
Is your practice easy to do business with? How can you achieve this goal? Here are some ideas.
In calming an irate client, remember your tone and goal. Keep your tone normal when talking to the client and your body relaxed. Always remember that your goal should be to listen to their needs and try to meet them when appropriate.