Advice for veterinary team members - dvm360
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Front office
Source: FIRSTLINE

Live from CVC Central: Answering emergency calls is essential to your bottom line

August 25, 2008

It pays to staff your phone until midnight.

Source: FIRSTLINE

Tip from Firstline Live 2008: Fix your phone troubles

August 24, 2008

Here's help for overworked receptionists.

Source: FIRSTLINE

Tip from Firstline Live 2008: Improve client compliance with role-playing

August 22, 2008

Practice is essential to getting it right with clients.

Source: VETERINARY ECONOMICS

Prescription pad pages

June 9, 2008

Make prescription refill requests easier on clients and receptionists with these easy-to-use prescription refill pad pages.

Source: VETERINARY ECONOMICS

Six simple tips to rev up refills and revenue

June 1, 2008

A few tweaks to your paperwork and front desk, and refill annoyances will be a thing of the past.

Source: VETERINARY HOSPITAL DESIGN

A warm reception

June 1, 2008

Your clients are guests in your practice. So treat them to an experience they deserve.

Source: FIRSTLINE

Every breath you take

May 1, 2008

He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.

Source: FIRSTLINE

When pet owners lie

May 1, 2008

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

Source: FIRSTLINE

How to catch lost charges

May 1, 2008

Q. How can we make sure we capture all the services performed during appointments?

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