Advice for veterinary team members - dvm360
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Source: FIRSTLINE

Payment procrastinators

May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

Source: FIRSTLINE

When pet owners lie

May 1, 2008

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

Source: FIRSTLINE

3 tips for an earth-friendly practice

December 1, 2007

Reducing, recycling, and reusing plastic packaging is a regular habit at Peachtree Hills Animal Hospital in Atlanta, Ga.

Source: FIRSTLINE

Make the most of down time

July 1, 2007

Q How do I inspire others on my team to take advantage of lulls in the day to perform maintenance tasks?

Source: FIRSTLINE

6 steps for easy discharges

June 1, 2007

Curb the 5 o'clock chaos with these simple steps to streamline your discharge appointments and send clients away happy.

Source: FIRSTLINE

Forecast: Schedule disrupters on the horizon

June 1, 2007

It doesn't take a crystal ball to know who'll walk through your practice door next. All you really need is a meeting, says Cindie McDuffee, the office manager at Animal Hospital of Thousand Oaks in Thousand Oaks, Calif.

Source: FIRSTLINE

Your computer is your phone's best friend

April 1, 2007

Mrs. Smith is on the phone again. Someone from your practice left her a message.

Source: FIRSTLINE

Build a wall of fame

April 1, 2007

Not sure what to do with your empty walls? Charisse Lombardo, an interior de signer and president of CLM interiors in Ridgefield, Conn., suggests creating your own wall of fame.

Source: FIRSTLINE

Streamline your callbacks

April 1, 2007

Need a new system to make sure callbacks happen? Joanne Bowman, RVT, a technician at Cottonwood Animal Hospital in Ottawa, Kan., uses plastic file baskets to hold each doctor's callback files in a central location.

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