Client communication for veterinary practice managers - dvm360
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Client communication for managers
Source: FIRSTLINE

What to say when pet owners can't pay for veterinary care

January 1, 2014

Most pet owners want the best care for their pets. Erase the embarrassment factor for clients on tight budgets with these five tips to talk about cost.

Source: VETERINARY ECONOMICS

3 tips for veterinary callback success

December 18, 2013

Follow-up phone calls show clients you care and are crucial to building trust.

Source: DVM360 MAGAZINE

Zoetis Pet Wellness Report designed to boost preventive care, engage clients

December 4, 2013

Tool combines veterinary health risk assessment and laboratory screening results.

Source: VETERINARY ECONOMICS

Posts and tweets about inappropriate elimination

December 2, 2013

Send out these social media posts to help clients and save pets from relinquishment.

Source: DVM360 MAGAZINE

Unwanted kitten distribution and other absurd veterinary client accusations

December 1, 2013

Dropping off kittens in the cover of darkness, dreaming up diabetes in a dog, changing the weather...yup, it's all in a day's work at a veterinary clinic.

Source: VETERINARY ECONOMICS

Don't miss follow-ups with veterinary clients

December 1, 2013

Show your practice's commitment to pet care with a professional post-appointment phone call.

Source: dvm360

Life stages: The next step

December 1, 2013

Follow these "next steps" to make sure your veterinary team is prepared to discuss veterinary care for pets of all ages with clients.

Source: FIRSTLINE

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

December 1, 2013

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.

Source: FIRSTLINE

Don't make these mistakes on your veterinary practice's social media feeds

December 1, 2013

Check out the four biggest media business flops of the last few years—and pause to think before you tweet.

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