Source: DVM360 MAGAZINE
April 1, 2012
By:
Gerald Snyder, VMD
Turn common sense on its head: Present your fee schedule to pet-owning clients—personally
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Source: DVM360 MAGAZINE
April 1, 2012
By:
Rachael Whitcomb
National Report — A Syracuse, N.Y., television station opted to air a report critical of area veterinarians for charging owners to stay in the room during the euthanasia.
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Source: VETERINARY ECONOMICS
March 1, 2012
Clients need to consider financial options—including pet insurance—to safeguard their pets' health.
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Source: FIRSTLINE
February 1, 2012
By:
Shawn McVey, MA, MSW
You can show offensive veterinary clients the door.
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Source: FIRSTLINE
February 1, 2012
A realistic but tactful answer goes a long way to helping clients understand insurance and third-party payment plans.
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Source: FIRSTLINE
February 1, 2012
The current economy might make pet owners a little shy about offering all the care you recommend, but it's important to keep a positive tone with clients.
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Source: FIRSTLINE
December 1, 2011
By:
Portia Stewart
In our high-tech world of e-mail, Facebook, and smartphones, it's getting harder every day to grab the attention of the people you work with—and people you serve. Consider these tips to make sure veterinary clients and co-workers hear your message every time.
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Source: VETERINARY ECONOMICS
November 3, 2011
Develop a veterinary practice statement that you, this employee, and other team members can use as a basis for responding to any questions or complaints.
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