Tips and strategies that help veterinary teams deliver great client service - dvm360
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Client service for managers
Source: dvm360

The physical exam toolkit

August 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to promote preventive care and stress the importance of physical exams to pet owners. (With an educational grant provided by Veterinary Pet Insurance)

Source: dvm360

Physical exam: The next step

July 29, 2013

Follow these "next steps" to make sure your veterinary team is prepared to promote preventive pet care and stress the importance of physical exams.

Source: CUSTOM VETERINARY MEDIA

Two interactive case studies illustrating the use of pet insurance (Sponsored by VPI)

July 15, 2013

Move through the rooms of a virtual veterinary practice and follow the workup as a canine emergency case or a feline illness case unfold. Work through each interactive case study and observe how the existence or absence of a pet insurance policy could influence client decisions and alter the case outcome.

Source: dvm360

The behavior toolkit

July 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain behavior issues to pet owners. (With an educational grant provided by Ceva)

Source: DVM360 MAGAZINE

Use the right words when discussing payment options with veterinary clients

June 19, 2013

New video series tackles tough talk.

Source: DVM360 MAGAZINE

How veterinary clients ruin everything

June 1, 2013

So you've crafted the perfect schedule. Too bad pet owners have to show up and wreck it.

Source: DVM360 MAGAZINE

How do veterinarians even function?

June 1, 2013

I really worry about some of my veterinary clients. And I know lots of people worry about me.

Source: dvm360

The dermatology toolkit

June 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain dermatology issues to pet owners. (With an educational grant provided by Zoetis)

Source: VETERINARY ECONOMICS

Pet insurance blowback

May 1, 2013

Jeff Rothstein offers advice for when your veterinary clients get turned down for pet insurance.

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