Client communication for veterinary technicians. - dvm360
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Client communication for techs
Source: FIRSTLINE

Get a grip: 3 ways to avoid losing your cool

April 1, 2011

Get a grip: 3 ways to avoid losing your cool

Source: FIRSTLINE

6 heated situations: Say this, not that

April 1, 2011

Is conflict leaving you hot under the collar when you need to be cool as a cucumber? Put those feelings on ice to extinguish the flames.

Source: FIRSTLINE

10 steps to help clients prevent zoonotic diseases

April 1, 2011

Share this list with clients at your veterinary practice to help keep their pets healthy and parasite-free.

Source: FIRSTLINE

Post-euthanasia: Be there for your veterinary clients

March 1, 2011

Handle euthanasia appointments with extra tender, loving care.

Source: DVM360 MAGAZINE

5 strategies to douse conflict

February 22, 2011

Conflict happens, says marketing expert Karyn Gavzer to a packed room of veterinarians at the Western Veterinary Conference.

Source: FIRSTLINE

Live from WVC: Top tip for calming upset clients

February 21, 2011

When you're facing an angry client in your veterinary practice, do this first.

Source: VETERINARY ECONOMICS

Create new clients while their pets get groomed

February 1, 2011

Create new clients while their pets get groomed

Source: FIRSTLINE

Oral health: It's about more than bad breath

February 1, 2011

Helping clients understand the link between oral health and overall pet health should get more pet owners interested in veterinary dental care.

Source: FIRSTLINE

Helping clients care for pets' chompers

February 1, 2011

No matter what your role in the veterinary team, you play an integral part in pets' dental care.

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